Facilities Management Works Co-ordinator in City of London

We are partnering on a confidential basis with a highly regarded, client-focused investment management firm to appoint a Head of Facilities & Workplace for its newly established London headquarters. This is a rare opportunity to take ownership of a flagship, design-led office environment in the West End, finished to an exceptional standard and built around a five-star, hospitality-led workplace experience. The building is a single-occupier HQ (~35,000 sq ft) and includes premium client-facing spaces, high-spec meeting suites, a private kitchen with on-site chef, and a standout top-floor lounge and terrace used for client hosting and events. This is not a traditional facilities management position. You will act as the custodian of the workplace, responsible for delivering an exceptional experience for both clients and employees, while ensuring the seamless operation of the building. Facilities Management Supplier & Contract Management You will have the autonomy to set standards, reshape service delivery, and elevate the overall workplace environment. Oversee front-of-house operations, ensuring a concierge-level service for clients and visitors Take full ownership of day-to-day facilities operations, including PPM, compliance and building performance Review and optimise all service contracts (cleaning, security, M&E, catering), driving improved standards and accountability Oversee a private kitchen and catering provision, supporting both internal operations and client events Lead and support a small on-site team, fostering a culture of pride, ownership and continuous improvement Investment management / private finance / family office Premium professional services A strong understanding of facilities management and supplier oversight A hospitality-led mindset, with a focus on anticipating needs rather than reacting Strong organisational and reporting capabilities, including experience with data and performance metrics You will be given genuine ownership of the environment, with the expectation — and support — to deliver an exceptional standard aligned to a premium brand.