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- Tasks: Lead and enhance facilities services across multiple sites for an exceptional customer experience.
- Company: Join a progressive, values-driven organisation with a diverse campus environment.
- Benefits: Competitive salary, professional development, and the chance to drive sustainability initiatives.
- Why this job: Make a real impact by leading a high-performing team and innovating service delivery.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Dynamic role with opportunities for strategic influence and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Facilities professional ready to lead service excellence across a complex, multi-site estate? Our client is a large, progressive and values-driven organisation with a significant and diverse campus environment. They are seeking an experienced Facilities Service Manager to lead the operational delivery of soft FM services, ensuring an outstanding customer experience and consistently high service standards.
This is a pivotal leadership role with real scope to influence service quality, sustainability, and long-term operational strategy.
The Opportunity
Reporting to the Head of Asset Management, you will take ownership of the operational delivery of facilities services across multiple campus locations. You will lead a dedicated team and manage key contractor relationships, ensuring cleaning, waste, postal services, room setups and associated soft FM services are delivered to exceptional standards.
This role offers the chance to:
- Lead and develop a high-performing facilities operations team
- Drive service innovation and digital process improvements
- Strengthen contractor performance and commercial value
- Champion sustainability and environmental initiatives
- Contribute to strategic estate and service planning
Key Responsibilities
- Provide day-to-day leadership to Facilities Operations teams
- Oversee delivery of soft FM services against KPIs, SLAs, compliance and budget targets
- Manage multi-million-pound service contracts and drive cost efficiencies
- Lead cleaning and waste service delivery across multiple sites
- Ensure statutory compliance and robust health & safety governance
- Produce monthly performance and financial reports
- Support long-term strategic planning and continuous service improvement
- Lead sustainability, energy efficiency and digital transformation initiatives
- Promote a positive, inclusive, customer-focused culture
About You
We are looking for a confident, commercially aware and collaborative facilities leader who thrives in complex environments.
Essential:
- Degree qualified or equivalent professional experience
- Proven experience delivering FM services in a multi-site environment
- Strong experience managing cleaning, waste or soft FM contracts
- Financial management experience, including forecasting and budget control
- In-depth knowledge of statutory compliance and health & safety frameworks
- Experience managing contractor performance and driving service improvement
- Strong analytical and reporting skills
- Excellent stakeholder engagement and communication abilities
Desirable:
- Professional accreditation (e.g. IWFM)
- Experience within large, complex estates environments
- Experience contributing to strategic planning and policy development
Facilities Service Manager employer: Maxwell Stephens Ltd
Contact Detail:
Maxwell Stephens Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Tailor your responses to show how your experience aligns with their goals, especially around service excellence and sustainability. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and improved service delivery in previous roles. Highlight your ability to manage multi-site operations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Facilities Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Facilities Service Manager role. Highlight your leadership in multi-site environments and any relevant achievements in service delivery.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven service excellence and improved operational strategies in your previous positions.
Showcase Your Soft FM Experience: Since this role focuses on soft FM services, be sure to detail your experience managing cleaning, waste, and other related services. We want to see how you've ensured high standards and compliance in these areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Maxwell Stephens Ltd
✨Know Your FM Services Inside Out
Make sure you brush up on your knowledge of soft FM services, especially cleaning and waste management. Be ready to discuss how you've successfully managed these services in a multi-site environment, as this will show your expertise and confidence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've developed high-performing teams. Think about specific situations where you’ve driven service innovation or improved contractor performance, as this will demonstrate your ability to lead effectively.
✨Understand the Financials
Since financial management is key for this role, be prepared to discuss your experience with budgeting and forecasting. Bring examples of how you've driven cost efficiencies in previous roles, as this will showcase your commercial awareness.
✨Emphasise Sustainability Initiatives
With sustainability being a focus, think about how you've championed environmental initiatives in your past roles. Be ready to share ideas on how you can contribute to sustainability and energy efficiency within the organisation.