We’re looking for a Systems Analyst to join a growing Technology and Transformation team, supporting a portfolio of core applications with a particular focus on student management systems, including SITS.
The role will cover application support, configuration, upgrades, testing and ongoing improvements, working closely with internal stakeholders and third-party suppliers to resolve issues and deliver change. It’s a great opportunity for someone who enjoys getting into the detail of systems while also working closely with users and wider technology teams.
Key Responsibilities
- Provide day-to-day support across core applications and student management systems, including SITS
- Investigate and resolve application issues, implementing fixes and workarounds where required
- Manage application upgrades, testing, configuration, patching and lifecycle activities
- Support system changes and contribute to wider technology projects
- Work with third-party suppliers to investigate issues and deliver system changes
- Monitor system performance and identify opportunities for improvement
- Maintain technical documentation, support processes and user guides
- Support system design, configuration and integration across applications, databases and interfaces
- Produce reports and dashboards around application performance and service activity
- Help ensure systems remain secure, reliable and fit for purpose
What We’re Looking For
- Experience working in a customer-facing IT software/application support role
- Experience supporting, administering or configuring core business systems
- Knowledge of application lifecycle management, including upgrades, testing and patching
- Experience troubleshooting complex application or software issues
- Strong communication skills and the ability to work with both technical and non-technical stakeholders
- Good planning, organisation and problem-solving skills
- Experience working with third-party software suppliers
- Experience supporting student management systems / SITS would be highly beneficial
- Higher Education experience would be advantageous
- A proactive, flexible and team-oriented approach
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System Analyst in Manchester employer: Maxwell Bond
Join a forward-thinking company in West London that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact real business solutions. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technologies in machine learning. Enjoy the flexibility of a hybrid work model, allowing you to balance your professional and personal life while being part of a supportive team dedicated to excellence.
