At a Glance
- Tasks: Lead complex infrastructure support and drive service improvements in a dynamic team.
- Company: Join a growing Managed Services team focused on innovation and excellence.
- Benefits: Competitive salary, professional development, and opportunities for mentorship.
- Other info: Be part of a supportive environment with opportunities for career growth.
- Why this job: Make a real impact by solving complex issues and enhancing customer experiences.
- Qualifications: Strong experience in enterprise infrastructure and excellent troubleshooting skills.
The predicted salary is between 45000 - 55000 £ per year.
We're looking for an experienced 3rd Line Infrastructure Engineer to join a growing Managed Services team, supporting complex on-premise and hybrid infrastructure environments. This is a senior technical role focused on advanced troubleshooting, technical ownership, and service improvement. You'll act as the final point of escalation for complex infrastructure issues, working closely with service desk, project, and customer teams to deliver exceptional support while driving continuous improvements across customer environments.
Key Responsibilities
- Act as the senior escalation point for complex infrastructure incidents and service requests
- Take ownership of issues through to resolution, ensuring excellent customer communication throughout
- Support planned infrastructure changes, upgrades, and release activities
- Identify recurring issues and carry out root cause analysis to reduce repeat incidents
- Produce and maintain technical documentation and knowledge base articles
- Work closely with Service Management and project teams to continually improve services and processes
- Participate in an on-call rota supporting critical customer infrastructure outside of business hours
- Help mentor junior engineers and set the technical standard within the Service Desk
What We're Looking For
- Strong experience supporting enterprise on-premise infrastructure within a Managed Services or similar environment
- Expertise across virtualisation technologies including VMware and Hyper-V
- Experience with enterprise storage platforms, server hardware, backup, and disaster recovery solutions
- Good understanding of cloud administration alongside traditional infrastructure technologies
- Strong troubleshooting skills with a structured approach to problem solving
- Experience working within ITIL environments, including Incident, Problem, and Change Management
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Someone who enjoys taking ownership, improving services, and delivering a first-class customer experience
Senior Infrastructure Engineer in Manchester employer: Maxwell Bond
Maxwell Bond is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. As a Founding Account Executive, you'll not only enjoy a competitive salary with uncapped commission but also have unparalleled opportunities for professional growth and influence within a pioneering AI start-up. Join us to shape the future of enterprise sales while being part of a supportive team that values your contributions and encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Maxwell Bond values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Maxwell Bond might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Maxwell Bond!
✨Direct Apply to Maxwell Bond
Let's not forget to apply directly through the Maxwell Bond website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Infrastructure Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Maxwell Bond.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Maxwell Bond. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Maxwell Bond
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
