Maxwell Bond is partnering with a fast-growing Manchester-based SaaS start-up in live events and ticketing to recruit a Customer Support Specialist. You will own issues end-to-end, help improve processes, and support customers across email, chat and phone, with a focus on resolving time-critical event delivery problems.
The role requires strong communication, relationship-building and problem-solving skills, plus experience with SLA/KPI management and support tools such as Zendesk or Intercom.
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Live Events SaaS: Customer Support Specialist in Manchester employer: Maxwell Bond
Join a forward-thinking company in West London that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact real business solutions. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technologies in machine learning. Enjoy the flexibility of a hybrid work model, allowing you to balance your professional and personal life while being part of a supportive team dedicated to excellence.
