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- Tasks: Lead onboarding for Alarm Receiving Centres and provide technical expertise.
- Company: Fast-growing tech-driven MSP at the forefront of security and IoT.
- Benefits: Up to £75k base salary, 10-20% bonus, and UK-wide flexibility.
- Why this job: Make a real impact in a senior role with ownership and influence.
- Qualifications: Experience with alarm monitoring software and strong networking skills.
- Other info: Opportunity for long-term career progression in a dynamic environment.
The predicted salary is between 54000 - 84000 £ per year.
Location: UK-wide (remote / field-based)
Salary: Up to £75,000 base + 10–20% bonus
Travel: Regular expensed travel to UK client sites
Join a fast-growing, technology-driven MSP at the forefront of security, connectivity, and IoT, delivering mission-critical services to the UK’s most vital monitoring and response environments.
As their ARC Support Manager, you’ll be the trusted technical expert for Alarm Receiving Centres, leading onboarding and enablement across the UK. You’ll guide clients through full platform adoption while acting as the bridge between customer technical teams and internal stakeholders. This is a high-impact, customer-facing role combining technology expertise, operational excellence, and relationship management.
Key Responsibilities- Lead end-to-end onboarding of ARCs onto the platform
- Run technical discovery sessions and advise on networks, connectivity, firewalls, and integrations
- Deliver software/hardware demos and train ARC teams
- Troubleshoot issues and provide timely solutions
- Collaborate with product, engineering, and commercial teams
- Maintain accurate documentation and reporting
- Proficient with alarm monitoring software (Sentinel, Patriot, IMIX, Immix, AlarmFront, Alarm Center)
- Experienced in alarm interpretation, incident management, and escalation
- Knowledge of central station procedures, workflows, and alarm protocols (Contact ID, SIA, CID)
- Networking fundamentals (IP, VPNs, firewalls, routing) and system integration expertise
- Strong reporting and communication skills
- Senior, visible role with real ownership and influence
- Up to £75k base + £10k bonus
- UK-wide flexibility (with regular client site travel)
- Work with mission-critical technology protecting real-world environments
- Long-term career progression in a growing business
This is a rare chance to step into a specialist technical role with genuine responsibility, strong earning potential, and the freedom to work across the UK. Apply now to find out more!
ARC Support Manager in Manchester employer: Maxwell Bond
Contact Detail:
Maxwell Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARC Support Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or attend relevant events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical expertise. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve troubleshot issues or improved processes. We want to see how you can bring value to the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ARC Support Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ARC Support Manager. Highlight your experience with alarm monitoring software and any relevant technical skills that match the job description.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've led onboarding or managed client relationships in the past.
Showcase Your Technical Expertise: Don’t shy away from detailing your knowledge of networking fundamentals and alarm protocols. We want to see how your technical background aligns with our needs!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Maxwell Bond
✨Know Your Tech Inside Out
As an ARC Support Manager, you'll need to be the go-to expert on alarm monitoring software and networking fundamentals. Brush up on your knowledge of systems like Sentinel and Patriot, and be ready to discuss how you would troubleshoot common issues or integrate new technologies.
✨Showcase Your Communication Skills
This role is all about bridging gaps between technical teams and clients. Prepare examples of how you've successfully communicated complex technical information to non-technical stakeholders in the past. This will demonstrate your ability to manage relationships effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, such as handling a technical issue during a client onboarding session. Think through your approach to problem-solving and be ready to explain your thought process clearly and confidently.
✨Research the Company and Its Clients
Understanding the company's mission and the specific needs of its clients can set you apart. Familiarise yourself with their technology-driven approach and think about how you can contribute to their success in the security and IoT sectors.
