Maxwell Bond is partnering with an exciting early-stage AI SaaS company in London to hire a Founding Customer Success Manager. You will own the customer journey from onboarding to renewal for mid‑market and enterprise accounts, building the CS function from the ground up with autonomy and strategic influence.
You’ll lead relationship management with a commercial mindset to drive retention, renewals, upsell and cross‑sell, while shaping CS playbooks, processes and systems that scale as the
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Founding Customer Success Leader – AI SaaS (London) employer: Maxwell Bond
Join a forward-thinking company in West London that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact real business solutions. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technologies in machine learning. Enjoy the flexibility of a hybrid work model, allowing you to balance your professional and personal life while being part of a supportive team dedicated to excellence.
