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- Tasks: Lead onboarding for Alarm Receiving Centres and provide technical expertise.
- Company: Fast-growing tech-driven MSP focused on security and IoT.
- Benefits: Up to £75,000 salary, bonus, and flexible remote work.
- Why this job: Make a real impact in a senior role with ownership and influence.
- Qualifications: Experience with alarm monitoring software and strong communication skills.
- Other info: Opportunity for long-term career progression and regular client site travel.
The predicted salary is between 54000 - 84000 £ per year.
Location: UK-wide (remote / field-based)
Salary: Up to £75,000 base + 10–20% bonus
Travel: Regular expensed travel to UK client sites
Join a fast-growing, technology-driven MSP at the forefront of security, connectivity, and IoT, delivering mission-critical services to the UK’s most vital monitoring and response environments.
As their ARC Support Manager, you’ll be the trusted technical expert for Alarm Receiving Centres, leading onboarding and enablement across the UK. You’ll guide clients through full platform adoption while acting as the bridge between customer technical teams and internal stakeholders. This is a high-impact, customer-facing role combining technology expertise, operational excellence, and relationship management.
Key Responsibilities:- Lead end-to-end onboarding of ARCs onto the platform
- Run technical discovery sessions and advise on networks, connectivity, firewalls, and integrations
- Deliver software/hardware demos and train ARC teams
- Troubleshoot issues and provide timely solutions
- Collaborate with product, engineering, and commercial teams
- Maintain accurate documentation and reporting
- Proficient with alarm monitoring software (Sentinel, Patriot, IMIX, Immix, AlarmFront, Alarm Center)
- Experienced in alarm interpretation, incident management, and escalation
- Knowledge of central station procedures, workflows, and alarm protocols (Contact ID, SIA, CID)
- Networking fundamentals (IP, VPNs, firewalls, routing) and system integration expertise
- Strong reporting and communication skills
Why Join?
- Senior, visible role with real ownership and influence
- UK-wide flexibility (with regular client site travel)
- Work with mission-critical technology protecting real-world environments
- Long-term career progression in a growing business
This is a rare chance to step into a specialist technical role with genuine responsibility, strong earning potential, and the freedom to work across the UK. Apply now to find out more!
ARC Support Manager in London employer: Maxwell Bond
Contact Detail:
Maxwell Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARC Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or attend relevant events. Building connections can lead to referrals and insider info about job openings.
✨Tip Number 2
Show off your skills in action! If you can, create a portfolio or demo that highlights your technical expertise with alarm monitoring software. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to ARC support and technical troubleshooting. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ARC Support Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the ARC Support Manager role. Highlight your technical expertise, especially in alarm monitoring software and networking fundamentals, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background in customer-facing technical roles makes you the perfect candidate for leading onboarding at Alarm Receiving Centres.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve successfully troubleshot issues or provided solutions in a tech environment. We love seeing how you handle challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Maxwell Bond
✨Know Your Tech Inside Out
As an ARC Support Manager, you'll need to demonstrate your technical expertise. Brush up on alarm monitoring software like Sentinel and Patriot, and be ready to discuss networking fundamentals. Familiarise yourself with common issues and solutions to show you can troubleshoot effectively.
✨Showcase Your Communication Skills
This role is all about bridging the gap between clients and internal teams. Prepare examples of how you've successfully communicated complex technical information to non-technical stakeholders. Practice articulating your thoughts clearly and confidently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of past experiences where you led onboarding or resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research the Company and Its Clients
Understanding the company's mission and the industries they serve will give you an edge. Look into their key clients and any recent projects. This knowledge will help you tailor your responses and show genuine interest in the role.
