At a Glance
- Tasks: Lead and develop a high-performing account management team in the telecoms sector.
- Company: A leading UK telecommunications provider known for exceptional customer service.
- Benefits: Hybrid working options, career progression, and a collaborative culture.
- Other info: Opportunity to mentor and develop talent while achieving strategic goals.
- Why this job: Join a dynamic team driving revenue growth and customer retention in a thriving market.
- Qualifications: 3+ years in account management leadership with a telecoms or managed services background.
The predicted salary is between 70000 - 90000 € per year.
A leading UK telecommunications and managed services provider is looking to appoint an experienced Account Management Leader to oversee and develop their strategic field-based account management division. This organisation has built an outstanding reputation across the market for customer service, technical capability and long-term client partnerships. Following a strong first half performance and continued investment across the commercial function, the business is now looking to strengthen leadership across its strategic accounts team.
This is a senior commercial leadership opportunity suited to someone with a strong background in telecoms, connectivity or managed services who has progressed through strategic account management into people leadership.
The Opportunity
The successful individual will take ownership of a high-performing field-based account management function responsible for annual customer revenue across 170 active accounts. Lead a team of commercial professionals across Account Management, Key Accounts and Account Director level, with responsibility for driving:
- Revenue growth
- Customer retention
- Margin performance
- Strategic account development
- Team coaching and leadership
- Pipeline management and forecasting
Key Responsibilities
- Lead, coach and develop a team of field-based account management professionals
- Drive strategic growth across an existing customer portfolio
- Support account teams with customer strategy, opportunity planning and stakeholder management
- Improve customer retention and account penetration across strategic clients
- Build a high-performance, accountable commercial culture
- Manage revenue growth and margin targets across the division
- Ensure strong forecasting, pipeline management and commercial discipline
- Work collaboratively with wider commercial leadership on strategic growth initiatives
- Develop and mentor individuals within the team to maximise performance and progression
What We’re Looking For
- 3+ years’ experience leading Account Management or Key Account teams
- Strong telecoms, connectivity, managed services or technology solutions background
- Previous hands-on strategic account management experience before moving into leadership
- Proven experience coaching and developing commercial teams
- Strong commercial understanding around revenue growth, margin management and customer retention
- Experience operating within consultative, solution-led sales environments
- Strong stakeholder management skills with the ability to engage enterprise-level customers
- Ability to drive both performance and team development simultaneously
Why Join?
- Strong reputation and premium service-led proposition within the market
- High-performing commercial environment consistently exceeding targets
- Significant investment and positive momentum across the business
- Opportunity to lead a strategic revenue-generating division
- Hybrid and flexible working model
- Long-term career progression opportunities
- Highly collaborative and customer-focused culture
Head of Account Management employer: Maxwell Bond
Join a leading UK telecommunications provider renowned for its exceptional customer service and technical expertise. As the Head of Account Management, you will thrive in a high-performing, collaborative environment that prioritises employee growth and offers flexible working options. With significant investment in your division and a strong focus on strategic account development, this role presents an exciting opportunity to lead a talented team while driving revenue and enhancing client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms and managed services sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you’re chatting with potential employers, highlight your experience in coaching and developing teams. Share specific examples of how you’ve driven revenue growth and improved customer retention in your previous roles. This will set you apart as a strong candidate for the Head of Account Management position.
✨Tip Number 3
Prepare for interviews by researching the company’s culture and values. Understand their approach to customer service and strategic account management. Tailor your responses to show how your background aligns with their goals. This will demonstrate that you’re not just looking for any job, but that you’re genuinely interested in contributing to their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s make it happen together!
We think you need these skills to ace Head of Account Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in telecoms or managed services, and don’t forget to showcase your leadership experience in account management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Head of Account Management role. Share specific examples of how you've driven revenue growth and improved customer retention in previous roles.
Showcase Your Leadership Style:We want to know how you lead and develop teams. In your application, mention your coaching techniques and how you've built high-performance cultures in past positions. This will help us see your potential impact on our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Maxwell Bond
✨Know Your Numbers
Make sure you’re familiar with the key metrics that drive success in account management, like revenue growth and customer retention rates. Be ready to discuss how you've impacted these figures in your previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your approach to coaching and developing teams. Think of specific examples where you’ve successfully led a team to achieve their goals, especially in a telecoms or managed services context.
✨Understand the Company’s Culture
Research the company’s values and culture. Be prepared to explain how your leadership style aligns with their focus on collaboration and customer service. This shows you’re not just a fit for the role, but for the company as a whole.
✨Prepare Strategic Questions
Have a few insightful questions ready that demonstrate your understanding of strategic account management. Ask about their current challenges in customer retention or how they envision the future of their account management division.
