We’re hiring a Founding Account Manager for a high-growth technology business transforming how insurers manage claims.
The business combines an in-house claims operation with an AI-enabled platform, allowing insurance businesses to outsource claims end-to-end while improving claims speed, service and operational efficiency.
As one of the first hires into the Account Management function, you’ll own customer relationships across the full lifecycle – onboarding, implementation, go-live, ongoing management, renewals and expansion.
The Role
- Taking ownership of new customers following the initial sale
- Leading onboarding and building the implementation plan for each account
- Managing implementation timelines and ensuring customers successfully reach go-live
- Acting as the primary point of contact throughout the customer relationship
- Managing relationships with senior and executive-level stakeholders
- Coordinating internal Claims, Operations and Product teams to deliver against customer requirements
- Establishing account plans, success metrics, SLAs and escalation processes
- Running regular customer reviews and executive updates
- Monitoring account performance and identifying potential risks before they become larger issues
- Managing customer escalations and coordinating internal teams to resolve problems quickly
- Owning retention and supporting commercial renewal conversations
- Identifying opportunities to expand existing customers across additional insurance programmes, regions, lines of business and claims volume
- Building the commercial case for expansion and taking opportunities through to close
- Understanding how customers are using the service and identifying areas where additional value can be delivered
- Feeding customer requirements and insights back into Product and Operations
- Working directly with the CEO on strategic customer relationships
- Building repeatable onboarding, implementation and Account Management processes
- Creating playbooks, templates and routines that can be used as the customer base grows
What We’re Looking For
- 2+ years’ experience across Account Management, Customer Success, Sales, Consulting or a similar commercial role
- Experience managing complex B2B customers or technology solutions
- Commercial experience across renewals, upselling, cross-selling or account expansion
- Confidence managing senior stakeholders and difficult customer conversations
- Ability to coordinate multiple internal teams and manage complex implementations
- Strong organisation and account planning skills
- Insurance, InsurTech or Financial Services experience is beneficial but not essential
- Full UK working rights – no sponsorship available
- Comfortable working full-time from the London office
If you’re looking for a high-ownership Account Management role where you can manage complex customers, drive expansion and help build the function from the ground up.
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Founding Account Manager employer: Maxwell Bond
Join a forward-thinking company in West London that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact real business solutions. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technologies in machine learning. Enjoy the flexibility of a hybrid work model, allowing you to balance your professional and personal life while being part of a supportive team dedicated to excellence.
