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- Tasks: Lead and develop a team of 15 Account Managers to drive growth and retention.
- Company: High-growth SaaS business backed by top VC/PE investors.
- Benefits: Competitive salary, double OTE, and significant career impact.
- Other info: High-impact role with visibility across the leadership team.
- Why this job: Shape the future of Account Management in a scaling company.
- Qualifications: Proven experience in leading Account Management teams in SaaS.
The predicted salary is between 140000 - 160000 £ per year.
Location: UK (Remote)
Salary: £140,000 – £160,000 base + Double OTE
We’re partnering with a high-growth SaaS business backed by leading VC/PE investors, now entering its next phase of scale. With a strong product, established customer base, and significant market opportunity, the business is looking for a Director of Account Management to take ownership of post-sales revenue and build a best-in-class function.
This is a critical leadership role, responsible for driving growth across existing accounts while maintaining exceptional retention. You’ll inherit and lead a team of 15 Account Managers, with the mandate to elevate performance, instil structure, and maximise commercial outcomes.
The Role
- Lead, develop, and scale a team of 15 Account Managers across the UK
- Own and deliver on revenue targets, with a strong focus on upsell, cross-sell, and account expansion
- Drive retention strategies, reducing churn and increasing customer lifetime value
- Build and refine account management processes, playbooks, and performance metrics
- Partner closely with Sales, Customer Success, and Product to align on customer growth strategy
- Make data-driven decisions to improve team performance and account outcomes
- Recruit, coach, and, where necessary, make tough people decisions to build a high-performing team
What We’re Looking For
- Proven experience leading Account Management or Customer Growth teams within a SaaS environment
- Strong track record of driving revenue growth through existing accounts
- Experience operating in a VC or PE-backed business, with an understanding of pace, pressure, and performance expectations
- Comfortable managing teams at scale (15+), with a focus on coaching, accountability, and results
- Commercially astute, with the ability to balance growth and retention strategies
- Experience working with SMB through to mid-market/enterprise customers
- A hands-on leader who can operate both strategically and tactically
Why Join?
- Opportunity to shape and define the Account Management function in a scaling SaaS business
- Backed by experienced investors with ambitious growth plans
- High-impact role with clear visibility across the leadership team
- Competitive compensation with strong upside
If you’re a commercially driven leader who thrives in high-growth environments and enjoys building high-performing teams, this is an opportunity to make a real impact.
Director of Account Management employer: Maxwell Bond
Contact Detail:
Maxwell Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Account Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the lookout for a Director of Account Management role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their product offerings and customer base so you can speak confidently about how you can drive growth and retention. Tailor your examples to show how your experience aligns with their needs.
✨Tip Number 3
Showcase your leadership style! When discussing your experience, highlight how you've built and scaled teams in the past. Share specific examples of how you've driven performance and improved processes, as this will resonate well with hiring managers looking for a hands-on leader.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and making an impact in the SaaS space.
We think you need these skills to ace Director of Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Account Management. Highlight your experience in leading teams, driving revenue growth, and any SaaS-specific achievements. We want to see how you can bring value to our high-growth environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed account teams and driven retention strategies. Let your personality come through!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. How do you motivate and develop your team? We’re looking for someone who can elevate performance and instil structure, so share your approach to coaching and accountability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Maxwell Bond
✨Know Your Numbers
As a Director of Account Management, you'll need to demonstrate your understanding of revenue growth and retention metrics. Be prepared to discuss specific examples of how you've driven upsell and cross-sell strategies in previous roles. Bring data to the table that showcases your impact!
✨Showcase Leadership Skills
This role involves leading a team of 15 Account Managers, so it's crucial to highlight your leadership experience. Share stories about how you've developed teams, instilled structure, and maximised performance. Use concrete examples to illustrate your coaching style and how you handle tough decisions.
✨Align with Company Goals
Research the company's mission and values, and be ready to explain how your vision aligns with theirs. Discuss how you would partner with Sales, Customer Success, and Product teams to drive customer growth. This shows you're not just focused on your own department but understand the bigger picture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about challenges you've faced in previous roles, particularly in a high-growth SaaS environment, and how you overcame them. This will help you demonstrate your hands-on leadership approach.