Customer Success Manager

Manchester Full-Time No home office possible

Apply now

Get AI-powered advice on this job and more exclusive features.

This range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Maxwell Bond

Senior Recruitment Consultant – Infrastructure, Cloud & Customer Success Managers at Maxwell Bond

Role: Customer Success Manager – SaaS

Location: Manchester (Hybrid)

Are you a people-first problem solver with a passion for driving customer success in the SaaS space? We\’re looking for an experienced Customer Success Manager to join our fast-growing tech company in central Manchester.

You\’ll play a key role in building long-term relationships with our customers, ensuring they get maximum value from our solutions while helping us grow through retention, upsell, and advocacy.

Competitive base salary + a market-leading discretionary bonus
30 days holiday (including flexible bank holidays), increasing to 32 after 1 year
Progressive parental leave policies
Company sick pay, private healthcare insurance + virtual GP, wellbeing support (incl. discounted gym memberships), life assurance, & income protection

What you’ll be doing:

Own and manage a portfolio of B2B SaaS clients, acting as their main point of contact post-sale
Drive product adoption, engagement, and satisfaction through onboarding, training, and regular touchpoints
Identify opportunities for expansion and upsell while reducing churn
Collaborate cross-functionally with Sales, Product, and Support to represent the voice of the customer
Monitor customer health and proactively address potential issues
Contribute to the development of customer success processes, playbooks, and best practices

What we’re looking for:

Proven experience in a Customer Success or Account Management role within a SaaS environment
Strong communication, relationship-building, and problem-solving skills
Commercial mindset with experience identifying upsell opportunities
Ability to juggle multiple clients, priorities, and timelines in a fast-paced environment
Familiarity with CRM systems and customer success tools (e.g. HubSpot, Salesforce, Gainsight, etc.)
A proactive, self-motivated attitude with a genuine desire to help customers succeed

This is an urgent role, if you match the skill set, please email your CV to or call me on 0161 840 1025