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For Companies At a Glance
- Tasks: Engage with customers, resolve issues, and manage ticket bookings daily.
- Company: Join a leading ticket inventory aggregator in the heart of Manchester.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a pension scheme.
- Why this job: Be part of a dynamic team enhancing customer experiences in the events industry.
- Qualifications: 2+ years in customer service, excellent communication, and problem-solving skills required.
- Other info: Opportunity to work in a vibrant city centre location.
The predicted salary is between 28000 - 32000 £ per year.
Location: Manchester City Centre
Salary: 28-32k
We are looking for a skilled Customer Service individual to join a market-leading ticket inventory aggregator Company, based in Manchester City Centre. Their platform serves a diverse range of customers, including event-goers, venues, and promoters, ensuring a seamless and efficient ticketing experience.
Role Overview
As a Customer Service Executive, you will be the first point of contact for their customers, delivering exceptional service across various channels. Your role is pivotal in ensuring customer satisfaction, resolving inquiries, and contributing to the continuous improvement of the services.
What you'll be doing:
- Customer Interaction: Respond promptly to customer inquiries via phone, email, and live chat, providing accurate information and assistance.
- Issue Resolution: Address and resolve customer complaints and issues efficiently, ensuring a positive experience.
- Order Management: Assist customers with their platform ticket bookings, cancellations, and amendments, ensuring all processes are handled smoothly.
- Feedback Collection: Gather customer feedback to identify areas for improvement and relay insights to relevant teams.
- Collaboration: Work closely with other departments to ensure a cohesive approach to customer service and problem resolution.
- Product Knowledge: Maintain up-to-date knowledge of our ticketing platform, services, and policies to provide accurate assistance.
Your Skills & Experience:
- Customer Service Experience: Minimum of 2 years in a customer-facing role, preferably within the ticketing or events industry.
- Communication Skills: Excellent verbal and written communication skills, with a professional and friendly demeanour.
- Problem-Solving: Strong ability to handle difficult situations calmly and find effective solutions.
- Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite; experience with ticketing platforms is a plus.
- Attention to Detail: Meticulous in managing customer information and processing orders accurately.
- Team Player: Ability to collaborate effectively with colleagues and contribute to a positive team environment.
Salary up to £32K, annual leave of 25 days holiday + bank holiday, Pension scheme.
If this is something you'd feel like you would thrive in, apply today!
Customer Service Executive employer: Maxwell Bond
Contact Detail:
Maxwell Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the ticketing industry and the specific services offered by our company. Understanding the nuances of ticket sales, customer expectations, and common issues can give you an edge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer interactions. Role-playing scenarios with friends or family can help you articulate your problem-solving approach effectively.
✨Tip Number 3
Showcase your technical proficiency by getting familiar with popular CRM systems and ticketing platforms. If possible, take online courses or tutorials to boost your confidence and knowledge in these areas.
✨Tip Number 4
Network with professionals in the customer service and events industry. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at our company.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in ticketing or events. Use specific examples that demonstrate your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the ticketing industry. Mention how your skills align with the role and why you want to work for this company.
Highlight Technical Skills: If you have experience with CRM systems or ticketing platforms, be sure to mention this in your application. This will show that you are technically proficient and ready to hit the ground running.
Showcase Team Collaboration: Provide examples of how you've successfully worked in a team environment. This is important as the role requires collaboration with other departments to enhance customer service.
How to prepare for a job interview at Maxwell Bond
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially any experience related to ticketing or events. Highlight specific examples where you resolved issues or improved customer satisfaction.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and professionally. During the interview, focus on maintaining a friendly demeanour, as this reflects the communication style expected in the role.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Think of challenging situations you've faced in the past and how you handled them, showcasing your calmness and effectiveness in resolving issues.
✨Familiarise Yourself with the Company’s Platform
Research the ticketing platform and its services before the interview. Being knowledgeable about their offerings will not only impress the interviewers but also demonstrate your genuine interest in the role.
