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- Tasks: Lead onboarding and support for Alarm Receiving Centres across the UK.
- Company: Fast-growing tech-driven MSP at the forefront of security and IoT.
- Benefits: Up to £75k base salary, 10-20% bonus, and flexible remote work.
- Why this job: Make a real impact in a senior role with ownership and influence.
- Qualifications: Experience with alarm monitoring software and strong communication skills.
- Other info: Exciting career progression opportunities in a dynamic environment.
The predicted salary is between 54000 - 84000 £ per year.
Location: UK-wide (remote / field-based)
Salary: Up to £75,000 base + 10–20% bonus
Travel: Regular expensed travel to UK client sites
Join a fast-growing, technology-driven MSP at the forefront of security, connectivity, and IoT, delivering mission-critical services to the UK’s most vital monitoring and response environments. As their ARC Support Manager, you’ll be the trusted technical expert for Alarm Receiving Centres, leading onboarding and enablement across the UK. You’ll guide clients through full platform adoption while acting as the bridge between customer technical teams and internal stakeholders. This is a high-impact, customer-facing role combining technology expertise, operational excellence, and relationship management.
Key Responsibilities:
- Lead end-to-end onboarding of ARCs onto the platform
- Run technical discovery sessions and advise on networks, connectivity, firewalls, and integrations
- Deliver software/hardware demos and train ARC teams
- Troubleshoot issues and provide timely solutions
- Collaborate with product, engineering, and commercial teams
- Maintain accurate documentation and reporting
Essential Experience:
- Proficient with alarm monitoring software (Sentinel, Patriot, IMIX, Immix, AlarmFront, Alarm Center)
- Experienced in alarm interpretation, incident management, and escalation
- Knowledge of central station procedures, workflows, and alarm protocols (Contact ID, SIA, CID)
- Networking fundamentals (IP, VPNs, firewalls, routing) and system integration expertise
- Strong reporting and communication skills
Why Join?
- Senior, visible role with real ownership and influence
- Up to £75k base + £10k bonus
- UK-wide flexibility (with regular client site travel)
- Work with mission-critical technology protecting real-world environments
- Long-term career progression in a growing business
This is a rare chance to step into a specialist technical role with genuine responsibility, strong earning potential, and the freedom to work across the UK. Apply now to find out more!
ARC Support Manager employer: Maxwell Bond
Contact Detail:
Maxwell Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARC Support Manager
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to security and technology. It’s a great way to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a LinkedIn profile that highlights your experience with alarm monitoring software and technical skills. This will help you stand out when chatting with hiring managers.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in alarm interpretation and incident management makes you the perfect fit for the ARC Support Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace ARC Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the ARC Support Manager role. Highlight your proficiency with alarm monitoring software and any relevant technical expertise to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've led onboarding or resolved technical issues in the past – we love a good story!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application demonstrates your strong communication skills. Clear, concise language will help us see how you can bridge the gap between technical teams and clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Maxwell Bond
✨Know Your Tech Inside Out
As an ARC Support Manager, you'll need to be the go-to expert on alarm monitoring software and networking fundamentals. Brush up on your knowledge of systems like Sentinel and IMIX, and be ready to discuss how you’ve used them in past roles. This will show your technical prowess and help you connect with the interviewers.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions where you’ll need to troubleshoot issues or provide solutions. Prepare examples from your previous experience where you successfully resolved technical challenges or improved processes. This will highlight your operational excellence and ability to think on your feet.
✨Showcase Your Communication Skills
Since this role involves liaising between clients and internal teams, strong communication is key. Practice explaining complex technical concepts in simple terms. You might even want to prepare a mock demo of a software or hardware solution to illustrate your training capabilities.
✨Research the Company and Its Clients
Familiarise yourself with the company’s mission-critical services and their client base. Understanding their market position and the specific needs of Alarm Receiving Centres will allow you to tailor your responses and demonstrate genuine interest in the role. It’s all about showing that you’re not just a fit for the job, but also for the company culture.
