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For Companies At a Glance
- Tasks: Manage and grow client accounts in the Learning & Development sector.
- Company: Leading UK organisation focused on innovative learning solutions.
- Benefits: Competitive salary, flexible working hours, and professional development opportunities.
- Why this job: Make a real impact by enhancing client relationships and driving growth.
- Qualifications: Experience in B2B account management and strong communication skills.
- Other info: Dynamic work environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK organisation within the Learning & Development sector is looking for a Client Relationship Manager to manage and grow an established portfolio of customer accounts.
The Role
You’ll take ownership of a varied client base where approximately 60% of accounts are active and 40% are dormant, with a strong focus on relationship management, re-engagement, and identifying opportunities to expand learning and training solutions.
Key Responsibilities
- Manage and develop an existing portfolio of Learning & Development clients
- Re-engage dormant accounts and identify new revenue opportunities
- Build strong relationships with key stakeholders and decision-makers
- Conduct client meetings to understand organisational learning needs
- Propose relevant training and development solutions
- Prepare quotes and proposals aligned to client requirements
- Maintain accurate pipeline and account data using CRM systems
- Collaborate with internal delivery and operational teams
- Deliver consistently high levels of customer service
About You
- Experience in B2B account management, client relationship management, or consultative sales
- Comfortable managing both active and dormant accounts
- Strong communication and stakeholder management skills
Account Manager employer: Maxwell Bond
Contact Detail:
Maxwell Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the Learning & Development sector. You never know who might have a lead or can introduce you to someone at a company you're eyeing.
✨Tip Number 2
Prepare for those client meetings! Research the companies and their learning needs beforehand. This way, you can propose tailored training solutions that show you understand their unique challenges.
✨Tip Number 3
Don’t shy away from dormant accounts! Create a strategy to re-engage them by highlighting new offerings or success stories. A personal touch can make all the difference in rekindling those relationships.
✨Tip Number 4
Keep your CRM game strong! Maintain accurate data on your accounts and pipeline. This not only helps you stay organised but also shows potential employers that you’re detail-oriented and proactive.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in B2B account management and any successes you've had with client relationship management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Learning & Development and how your skills align with our needs. Be sure to mention your experience with both active and dormant accounts.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see how you engage with stakeholders right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join the StudySmarter family!
How to prepare for a job interview at Maxwell Bond
✨Know Your Clients
Before the interview, research the company’s existing client base and their Learning & Development needs. Understanding their portfolio will help you demonstrate how you can manage and grow these accounts effectively.
✨Showcase Relationship Management Skills
Prepare examples of how you've successfully built and maintained relationships with clients in the past. Be ready to discuss specific strategies you used to re-engage dormant accounts and identify new opportunities.
✨Be Ready to Propose Solutions
Think about potential training and development solutions that could benefit the company’s clients. Presenting tailored ideas during the interview shows initiative and a deep understanding of the role.
✨Familiarise Yourself with CRM Systems
Since maintaining accurate account data is crucial, brush up on your knowledge of CRM systems. Be prepared to discuss your experience with them and how you’ve used them to track client interactions and manage pipelines.
