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- Tasks: Provide 2nd/3rd line IT support for various businesses, tackling technical issues and managing client infrastructure.
- Company: Join a fast-growing Managed Service Provider known for delivering top-notch IT solutions across diverse sectors.
- Benefits: Enjoy hybrid work options, training support for certifications, and a collaborative team culture.
- Why this job: Be part of a dynamic environment where your ideas matter and you can grow with cutting-edge technologies.
- Qualifications: Experience with Windows, macOS, Azure, and cloud services; MSP background preferred.
- Other info: Opportunity to work with a supportive team and gain exposure to a variety of technologies.
The predicted salary is between 36000 - 60000 £ per year.
I'm currently working with a well-established and fast-growing Managed Service Provider that’s looking to bring a skilled 2nd/3rd Line Support Engineer into their team. This client supports a wide range of businesses across various sectors and is known for delivering first-class IT solutions — from cloud services to on-site support. This role offers 1-2 days at home per week on a hybrid basis.
They’re after someone who’s confident tackling technical issues up to a third-line level, with experience spanning desktop support, cloud technologies, and network troubleshooting. You’ll be part of a collaborative environment where no two days are the same, and where your ideas will be valued.
What You’ll Be Doing
- Acting as a key point of contact for escalated IT issues – both remote and on-site.
- Supporting users across Windows and Mac environments.
- Solid experience with Intune/Mobile Device Management/Sharepoint.
- Managing and maintaining client infrastructure, including Windows Server, AD, and cloud platforms.
- Investigating and resolving network and connectivity issues (LAN/WAN).
- Working with tools like Azure AD, and AWS to help clients make the most of cloud technologies.
- Creating security reports and technical documentation for stakeholders.
- Collaborating closely with internal teams to ensure smooth service delivery.
What They’re Looking For
- Solid experience across Windows 7–11, Windows Server (2008–2025), and macOS.
- Strong understanding of Active Directory, Azure/Entra ID, and Microsoft 365 stack.
- Knowledge of cloud services – particularly Azure, Intune, and ideally AWS.
- Background in MSP environments – you know how to juggle priorities and keep calm under pressure.
- Hands-on experience with virtualisation (Hyper-V and/or VMware).
- Bonus if you’ve got Cisco exposure or Microsoft certifications (MS-100/101).
What’s in It for You?
- Opportunity to grow within a forward-thinking MSP that invests in its people.
- Exposure to a wide range of technologies and client environments.
- A supportive team culture with plenty of room to take initiative.
- Training support for certifications and future progression.
Please apply now if you’re interested in the role, alternatively please contact Dan Rowland @ Maxwell Bond on 0161 840 1021 if you have any questions.
2nd/3rd Line IT Support employer: Maxwell Bond
Contact Detail:
Maxwell Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, Intune, and Windows Server. Having hands-on experience or even personal projects showcasing your skills with these tools can set you apart during interviews.
✨Tip Number 2
Network with professionals in the Managed Service Provider (MSP) sector. Attend local tech meetups or online forums to connect with others in the field. This can provide valuable insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare for technical interviews by brushing up on common troubleshooting scenarios related to network connectivity and cloud services. Practising how to articulate your thought process when solving these issues can demonstrate your problem-solving skills effectively.
✨Tip Number 4
Showcase your collaborative skills by discussing past experiences where you worked closely with teams to resolve IT issues. Highlighting your ability to communicate effectively and work under pressure will resonate well with the team-oriented environment they are looking for.
We think you need these skills to ace 2nd/3rd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd/3rd line support, particularly with Windows, Azure, and cloud technologies. Use specific examples to demonstrate your skills in troubleshooting and managing client infrastructure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with Managed Service Providers and how you can contribute to their team. Be sure to include any relevant certifications or technical skills that align with the job description.
Showcase Technical Skills: When detailing your experience, emphasise your hands-on work with tools like Intune, Azure AD, and virtualisation technologies. Highlight any specific projects or achievements that demonstrate your ability to resolve complex IT issues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Maxwell Bond
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows, Azure, and virtualisation technologies. Highlight specific examples of how you've tackled technical issues in previous roles, especially in a 2nd/3rd line support capacity.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when resolving complex IT issues, as this will show your analytical capabilities and calmness under pressure.
✨Familiarise Yourself with the Company
Research the Managed Service Provider and understand their client base and services. Being able to discuss how your skills align with their needs will demonstrate your genuine interest in the role and the company.
✨Prepare Questions for the Interviewers
Have a few insightful questions ready to ask about the team culture, training opportunities, and the technologies they use. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
