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- Tasks: Be the first point of contact for customers and manage their enquiries efficiently.
- Company: Maxpack, a leader in sustainable packaging solutions with a focus on customer satisfaction.
- Benefits: Join a supportive team with opportunities for growth and development.
- Why this job: Make a difference by helping customers while promoting eco-friendly practices.
- Qualifications: Experience in customer support and strong communication skills are essential.
- Other info: Fast-paced environment with a commitment to sustainability and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Maxpack | Your Packaging Partner offers environmentally sustainable industrial packaging products and solutions tailored for the manufacturing, distribution, and fulfilment sectors. Known for fast response times and next-day delivery on orders placed before 3 pm, Maxpack ensures efficient and reliable service. The company emphasizes sustainability through its range of products designed to reduce or eliminate plastic use. With a commitment to customer satisfaction, Maxpack provides comprehensive support, including assistance with packaging processes to ensure cost efficiency and sustainability. Customer peace of mind is a priority, with swift resolutions for any product issues.
Key Responsibilities
- First point of contact for inbound customer calls and emails.
- Handling all enquiries into the business, and allocating to the relevant department/person.
- Order Processing, accuracy & administration of customer files, stock availability and pricing.
- Support Brand OTIF (On Time In Full) by ensuring accuracy in data and communication.
- Manage the Sales Inbox to ensure enquiries and orders are handled within target timeframes.
- Escalate any issues or potential delays to the Customer Support Manager.
- Communicate effectively with Customer Account Managers, Category Sales, and Operations.
- Maintain accurate daily records of Inbound Calls, Lines Entered, and Sales Keyed.
Skills & Attributes
- Proven experience in Customer Support, sales administration, or order processing.
- High attention to detail and accuracy in data entry.
- Excellent communication and telephone handling skills.
- Strong organisational and multitasking ability.
- Comfortable working under pressure in a fast-paced environment with clear priorities.
- Reliable, methodical, and accountable in daily workflow.
- Enthusiastic team player with a focus on service excellence.
Reporting Line
- Reports to: Customer Support Manager
- Works closely with: Customer Support Specialist, Customer Account Managers, Operations and Purchasing.
Customer Support Administrator employer: Maxpack | Your Packaging Partner
Contact Detail:
Maxpack | Your Packaging Partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Get to know the company inside out! Research Maxpack's values, products, and their commitment to sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident on the phone or in emails is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or handled pressure in previous roles. This will demonstrate your ability to thrive in a fast-paced environment like Maxpack.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Maxpack family!
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and order processing. We want to see how your skills align with our focus on sustainability and efficient service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer satisfaction and how you can contribute to our mission at Maxpack. Keep it friendly and professional.
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Maxpack | Your Packaging Partner
✨Know Your Stuff
Before the interview, make sure you understand Maxpack's commitment to sustainability and their product offerings. Familiarise yourself with their packaging solutions and how they cater to different sectors. This will show your genuine interest in the company and its mission.
✨Showcase Your Communication Skills
As a Customer Support Administrator, communication is key. Prepare examples of how you've effectively handled customer enquiries in the past. Think about times when you resolved issues swiftly or communicated complex information clearly. This will demonstrate your ability to excel in a fast-paced environment.
✨Highlight Your Attention to Detail
Maxpack values accuracy in data entry and order processing. Be ready to discuss your methods for ensuring precision in your work. You might want to share specific instances where your attention to detail made a difference in customer satisfaction or operational efficiency.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, like managing a high volume of enquiries or dealing with a difficult customer. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to prioritise tasks under pressure.
