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- Tasks: Provide 1st line IT support and assist with on-site technical work.
- Company: Join Maxnett, a friendly and supportive UK MSP focused on IT solutions.
- Benefits: Competitive salary, training opportunities, free lunch Fridays, and extra day off for your birthday.
- Other info: Dynamic team environment with excellent growth potential in various tech roles.
- Why this job: Kickstart your IT career with structured progression and hands-on experience.
- Qualifications: Previous 1st line support experience and strong troubleshooting skills required.
The predicted salary is between 28000 - 40000 £ per year.
Experienced 1st Line Service Desk & Field Technician
Location: Chorleywood, Hertfordshire (WD3 5LD)
Role type: Full time, permanent
Working pattern: Office-based with occasional local client site visits
Reports to: Service Desk Lead / Operations Manager
About Maxnett
Established in 2002, Maxnett is a mature, well-established small UK MSP, delivering end-to-end IT support, with a strong focus on Microsoft 365, modern workplace technologies and reliable outsourced IT for SMB clients. We pride ourselves on personable, high‑quality support, excellent client relationships and a commitment to developing our team internally.
Role Summary
We are looking for an experienced 1st Line Service Desk Technician who can hit the ground running in a fast-paced MSP environment. Your team is the first point of contact for our clients, you’ll be confidently handling a wide range of day‑to‑day issues, delivering excellent customer service and escalating effectively when required. Alongside service desk responsibilities, you will act as a Field Technician, assisting with local on-site technical work. Candidates must live within a 45‑minute commute of our office in Chorleywood (WD3 5LD). This is a perfect role for someone who is strong at 1st line work but wants structured progression toward 2nd Line, Field Engineer or Microsoft 365 specialist roles.
Key Responsibilities
- Service Desk (Primary Focus)
- Provide confident, knowledgeable 1st line support via phone, email and ticketing system.
- Troubleshoot and resolve common issues with:
- Windows 11
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Endpoint issues, printers, hardware/peripheral problems
- Connectivity issues including IP/DNS/DHCP basics
- A range of other SAAS applications across various industry sectors
- Assist in the planning, deployment and configuration of:
- Access points, switches and gateways
Required Skills & Experience
- Previous 1st line IT support experience, ideally with a UK MSP.
- Strong troubleshooting of desktop OS, Microsoft 365 services and networking fundamentals.
- Understanding of identity concepts (Microsoft Entra ID / Azure AD), MFA and common access issues.
- Confident working independently as first point of contact for clients.
- Full UK right to work.
- Ability to commute to WD3 5LD in under 45 minutes.
- Clear communication skills and a customer-first attitude.
Desirable Skills / Qualifications
- Experience with UniFi networking equipment.
- Familiarity with RMM tools such as Syncro, NinjaOne, Datto, or N-able.
- Intune/Endpoint Manager familiarity (device compliance, app deployment, policies).
- PowerShell for basic admin tasks.
- Any related certifications (A+, Network+, MS‑900, SC‑900, etc.).
Training & Progression
Although this is an experienced 1st Line role, Maxnett is committed to developing every technician. You will receive:
- Training Opportunities
- Microsoft 365 administrator training
- UniFi Network/Protect/Access training
- Intune/Endpoint Manager upskilling
- Shadowing senior field engineers
- Access to certification resources
- Exam study leave
Clear Progression Pathway
We offer a structured route tailored to your strengths, e.g.:
- 1st Line Technician → 2nd Line Technician → Senior Engineer
- 1st Line Technician → Field Engineer (UniFi/M365 hybrid)
- 1st Line Technician → Microsoft 365 & Intune Specialist
Progression is reviewed regularly with achievable milestones.
Working Conditions
Office-based with occasional local site visits. Occasional early/late shifts for planned installation windows. Driving licence advantageous. Ability to lift equipment and use ladders where safe and required.
What We Offer
Competitive salary (£28 - £40k depending on experience)
Very friendly, supportive small-team environment
Significant training and progression opportunities
Exposure to a very wide range of SMB environments and technologies
Growing MSP with room to shape your career
Free Lunch Fridays
Additional Day Off for your Birthday
Information Technology Help Desk Technician in Chorleywood employer: Maxnett Ltd
Contact Detail:
Maxnett Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Technician in Chorleywood
✨Tip Number 1
Get to know the company inside out! Research Maxnett's services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling a variety of tech issues, brush up on common problems with Windows 11 and Microsoft 365. Being able to demonstrate your knowledge during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company, plus it shows your initiative and interest in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Maxnett team!
We think you need these skills to ace Information Technology Help Desk Technician in Chorleywood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st line support and any relevant technologies like Microsoft 365. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Maxnett. Share specific examples of how you've delivered excellent customer service in past roles, and let us know why you're excited about this opportunity.
Show Off Your Communication Skills: Since you'll be the first point of contact for our clients, clear communication is key. In your application, demonstrate your ability to convey technical information in an easy-to-understand way. This will help us see how you can connect with our clients effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Maxnett!
How to prepare for a job interview at Maxnett Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and basic networking concepts. Be ready to discuss common issues you've resolved in the past and how you approached troubleshooting them.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for clients, practice articulating how you handle customer interactions. Think of examples where you provided excellent service or turned a frustrated client into a satisfied one.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a ticket with limited information. Prepare by thinking through your problem-solving process and how you would escalate issues when necessary.
✨Demonstrate Your Willingness to Learn
Maxnett values progression, so express your eagerness to develop your skills further. Mention any relevant certifications you're pursuing or training opportunities you're interested in, like Microsoft 365 or UniFi training.