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For Companies At a Glance
- Tasks: Manage relationships with local insurers and support their growth across the EMEA region.
- Company: Join MAXIS GBN, a leader in global employee benefits with a diverse international team.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Be the voice of local insurers and make a real impact in a global network.
- Qualifications: 3+ years in employee benefits or insurance, strong relationship management skills.
- Other info: Work in a multicultural setting with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Member & Business Development Strategy Director
Location: London, UK
Regional and global travel required
About MAXIS GBN
MAXIS GBN was co-founded in 1998 by MetLife and AXA, two of the largest and most trusted insurance companies in the world. In 2016, MAXIS GBN became a joint venture and established itself in London with offices at Monument where we employ an international team of over 90 staff, with another 80 based in eight countries around the world.
At MAXIS GBN, we work with multinational companies to help them deliver employee benefits (EB) to their staff around the world. We are a market leader in the global EB space, offering global pooled and captive solutions as well as comprehensive wellness programmes. We do this through working with a network of local insurance companies (members) in more than 100 markets across the globe. More than 60% of our member insurers are owned by MetLife or AXA, the other 40% are independent local insurers – all are experts in their markets and help us to find the right solutions for the local offices of multinationals and their employees based there.
Our London headquarters houses support services from global marketing to finance to client reporting and underwriting while working with colleagues based in offices in locations across Europe, the USA and Asia.
Summary of Responsibilities
The Member Management team is responsible for:
- managing the existing local insurer network and supporting its growth
- maintaining MAXIS / local insurer relationships and encouraging open and regular communication
- ensuring ease‑of‑use and process between local insurers and MAXIS departments
- representing the interests of local insurers within MAXIS
- communicating the advantages of the network within the MAXIS business and across the broader network
- ensuring all contractual and regulatory requirements are met by our local insurers globally
- ensuring that regular Due Diligence is carried out on all local insurers within the Network
The role holder will be responsible for:
- taking responsibility for and managing a portfolio of members in EMEA region as well as supporting other regions where required
- supporting discovery and implementation of any team restructure and reallocation of members if appropriate
- representing local insurers and their needs for MAXIS projects – you will be their voice
- working with the marketing team to co‑ordinate network focussed communication
- taking ownership of and managing the local insurer database (Salesforce)
- assisting with existing key Member management projects
- building and maintaining strong relationships with all MAXIS departments across all geographical locations
- delivering ongoing local insurer training and education
Person Specification
Required
- 3 years minimum experience (or equivalent) working with internal and external stakeholders in Employee benefits/insurance/reinsurance
- 1 year experience (or equivalent) in project management and implementation
- strong organisational skills with ability to manage multiple priorities
- the ability to work independently with a strong sense of accountability
- exceptional relationship management skills
- able to travel as required by the role
- ability to work across departments, time zones and geographies
- excellent IT proficiency with advanced Excel skills
- English to a high level of fluency, both spoken and written, is essential
- French a definite advantage. Spanish or other languages also beneficial
- Experience working in a multicultural / international business
- Experience with using Salesforce in a sales/CRM environment
Member Manager employer: MAXIS Global Benefits Network
Contact Detail:
MAXIS Global Benefits Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at MAXIS GBN on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching MAXIS GBN's projects and values. Show us that you understand our mission in employee benefits and how you can contribute to our growth.
✨Tip Number 3
Practice your relationship management skills! Think of examples from your past experiences where you’ve successfully managed stakeholders or built strong partnerships. We love hearing about real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the MAXIS GBN team.
We think you need these skills to ace Member Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Member Manager role. Highlight your experience in employee benefits and project management, and don’t forget to showcase those exceptional relationship management skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with local insurers and how your background makes you the perfect fit for our team at MAXIS GBN.
Showcase Your Multicultural Experience: Since we operate in a multicultural environment, make sure to mention any international experience or language skills you have. This will help us see how you can contribute to our diverse team!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at MAXIS Global Benefits Network
✨Know Your Stuff
Before the interview, make sure you thoroughly understand MAXIS GBN's business model and how they operate within the employee benefits space. Familiarise yourself with their local insurer network and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Relationship Skills
As a Member Manager, relationship management is key. Prepare examples from your past roles where you've successfully built and maintained relationships with stakeholders. Highlight your communication skills and how you've navigated challenges in multicultural environments.
✨Be Ready for Project Management Questions
Since project management is part of the role, brush up on your project management experiences. Be prepared to discuss specific projects you've managed, the challenges you faced, and how you ensured successful outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your IT Proficiency
Given the emphasis on Salesforce and advanced Excel skills, be ready to discuss your experience with these tools. If possible, bring examples of how you've used them to improve processes or manage data effectively in previous roles.