Team Performance Leader

Maximus is a global organisation that specialises in providing health and employment services. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people\’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.Role : Team Performance Leader (Supervisor level within Operations) reporting to the AC Manager. This role does not conduct clinical or medical activities.Responsibilities Daily supervision of a team of HCPs and/or AC Administrators to deliver output and quality targetsSet challenging personal goals for staff using the CHDA Performance Management FrameworkDeliver team objectives and performance against targets through robust performance management methodsAdminister and report HCP productivity and quality performance to AC managerAdminister and report on performance management processes of admin staffCommunicate team objectives and performance against targetsLead daily team meetingsResolve / escalate team issues and roadblocksInvestigate and resolve complaints and escalate complaints as requiredLiaise with AC Manager to develop and embed best practicesWork with Clinical Standards Leads to escalate clinical questions through appropriate channels, communicating resolution back to the HCP teamProvide admin employees with appropriate mentorship, coaching and reviews to deliver quality services and support career progressionEffectively and proactively manage absences to minimise ad hoc and ongoing absenceOther ad hoc duties as requiredDemonstrated supervisory and leadership skillsAble to collaborate effectively with others to drive a performance cultureAble to supervise work of a team to make sure output and quality expectations are metAble to meet workload requirements and use time productivelyAble to deliver accurate work and adhere to established procedures and professional standardsAble to understand, anticipate and meet immediate and medium-term customer and client needsAble to communicate effectively verbally and in writing, adapt communication to audience needs, and interact constructively with a range of audiencesAble to maintain a professional demeanor in stressful interactionsAble to champion direction set by senior management and inspire a team to deliver resultsAble to drive continuous improvementExperience performing the AC Administrator function at a CHDA centre or similar experience helpful but not essentialRequirements and profile Experience supervising a team to deliver output and quality targetsStrong communication and leadership skillsAbility to manage performance and provide coachingAbility to collaborate across functions and drive improvementAbility to adapt to a hybrid site-based and home-based roleBenefits 25 days annual leave9% combined pensionFlexible benefits packageHoliday trade schemeSalary – £30,000 to £35,100 per year. This is a hybrid role, split between site-based work and home-based. The team are currently based at the Liverpool site, but long term this will be based at a site in either Bootle or Kirkby.Job details Employment type: Full-timeSeniority level: Mid-Senior levelJob function: Information TechnologyIndustries: Government AdministrationEEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.Minimum Salary: £30,000. Maximum Salary: £35,100.

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