Clinical Standards Lead WCA Level 2 in Stockton-on-Tees

Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Clinical Standards Lead conducts face-to-face healthcare assessments and examinations and produces concise reports for the Department of Work and Pensions (DWP) as part of a successful integrated team. In addition to performing assessments, the Clinical Standards Lead provides clinical coaching and mentorship to new and tenured HCPs, typically in his/her assessment centre. The Clinical Standards Lead supports the AC Manager in delivering quality, productivity, and applicable service level targets by providing clinical expertise and judgment.

• Conducts face-to-face assessments of customers in relation to a variety of benefits; undertakes file-work and provides reports to the DWP.
• Mentors and coaches HCPs in the centre and is the first point of contact for clinical questions and issues.
• Escalates clinical questions through appropriate channels and communicates resolution back to the HCP team.
• Analyses and interprets clinical information and medical evidence and provides a report in a professional and concise manner.
• Provides comprehensive reports to enable decision makers at DWP to make informed decisions regarding benefit claims.
• Undertakes recorded assessments where required.
• Uses IT software programmes to support clinical decision making when undertaking file-work and examinations.
• Liaises with AC Manager and Team Performance Leaders to develop and embed best practices.
• Attendance at Stakeholder and Customer meetings in region as and when required by the Regional Director.
• Audits and reviews cases and provides ‘on the spot’ feedback to new and tenured HCPs.
• Provides Stage 3 training to new HCPs as required.
• Provides classroom training to new HCPs as required.
• Other ad hoc duties as required.

Qualifications:

• Acted as a registered healthcare practitioner (nurse, physician, physiotherapist, occupational therapist) in a CHDA assessment centre or equivalent.
• Able to work well as part of a multidisciplinary team and build positive working relationships with both medical colleagues and administrative support staff.
• Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct.
• Complies with all applicable continuous professional development requirements.
• Able to effectively coach and mentor HCPs to improve/maintain performance standards.
• Able to ensure that professional practice standards and best practice are maintained in all areas of work.
• Able to deliver productivity and quality standards agreed between the Centre and the DWP and to respond positively to feedback.
• Qualified to deliver Stage 3 training.
• Qualified to perform CHDA case audits and able to provide instruction on how to write reports that meet A grade requirements.
• Flexible and adaptable.
• Able to understand, anticipate and meet immediate and medium-term customer and client needs.
• Able to collaborate effectively with others to drive a performance culture.
• Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences.
• Able to maintain a professional demeanour in stressful interactions.