Solutions Development Lead, UK

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Solution Development Lead is a senior pivotal role reporting to the Business Change Director to deliver high quality and effective HAAS Operational Service Delivery solutions that meet the requirements of the HAAS contact. They will lead on the design, assurance, development and evaluation of Service Delivery Solutions across Lots 1 and 2, in response to the Authority’s changing agenda. They will provide full operational and commercial impact analysis against both Maximus’ HAAS solution and the HAAS service requirements, to provide assurances to Maximus, and to underpin conversations and decision making with the Authority . Applicants must have the legal right to work in the United Kingdom at the time of application and be currently residing in the UK. Proof of eligibility to work in the United Kingdom will be required as part of the recruitment process.

Responsibilities

• 1. Accountable for detailed operational and commercial impact analysis of solutions against Maximus Operating Model and HAAS service requirements, to provide assurance to Maximus, and to facilitate commercial arrangements between Maximus and the Authority.
• 2. Work closely with decision makers in the Authority to influence on the design, development and assurance of solutions in both Lots 1 and 2 in response to the Authority’s changing agenda
• 3. Engage with and influence all levels of internal and external key stakeholders to ensure buy in and commitment to the plan, from design through to deployment and 'BAU'
• 4. Assure that the solution will be delivered to plan, and to budget. Identify and mitigate potential risks and issues to both the solution and service delivery
• 5. Monitor and measure impact of change, conducting thorough analysis of resource, performance and quality data to provide the Business Change Director, HAAS Leadership, Capita and the Authority with updates
• 6. Identify operational service requirements and translate these into solution business cases and evaluation
• 7. Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect

Internal

• Business Change Director
• Lot 1 Operations Director
• Lot 2 Operations Director
• CX Success - Support Centres Director
• Business Change Team
• Clinical Quality Director
• HAAS Heads of Operations, Service Delivery, Clinical Policy and Clinical Delivery
• Business Enablement Director
• Director of Clinical Partnerships & Innovation
• Finance Business Partner, Legal, Commercial & HR

External

• Authority
• Capita
• PIP Supply Chain Partners
• Other HAAS Suppliers

Qualifications & Experience

• Proven experience of solution design of impacting significant change projects successfully.
• Track record of successful developing and managing senior government contract stakeholders ideally demonstratable with the DWP.
• Strong strategic and operational problem-solving skills.
• Commercial acumen and financial awareness.
• Operational Delivery Experience.
• Performance focussed with a track record of success.
• Track record of successfully developing positive Stakeholder relationships.
• Customer focused both internal and external with ability to command respect quickly.
• Proven ability to analyse problems, interpret operational needs, and develop integrated, creative solutions.
• Worked on DWP PIP or WCA contracts.
• Working knowledge of the Maximus HAAS Lot 1 and Lot 2 solutions
• Understanding of HAAS service delivery and associated contractual requirements
• Experience interpreting and applying contract schedules
• A commitment to the principles and practices of diversity, equity, and inclusion.
• Strong analytical skills - ability to analyse and interpret data, Self-motivated, pro-active.
• Ability to think creatively and propose change and transformation.
• Strong Problem-solving aptitude Able to effectively communicate with a wide range of individuals at all levels both verbally and in writing.
• Able to present data in multiple formats.
• Resilient and able to work under pressure, and respond to changing business demands.
• Educated to a minimum of degree level or equivalent.
• Excellent verbal and written communication skills, with the ability to influence across multiple levels.
• Strong understanding of data management, with the ability to present data in an appropriate format for multiple audiences.
• Ability to work effectively in a fast-changing, complex, multi-stakeholder environment - comfortable dealing with ambiguity.
• Actively embraces digital ways of working, demonstrating confidence in adopting and leveraging technology to develop operational solutions.

Travel Requirements:

National, as required

EEO Statement

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
• Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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