At a Glance
- Tasks: Be the friendly face of Maximus, ensuring top-notch customer service for all visitors.
- Company: Join a supportive team at Maximus, dedicated to enhancing customer experiences.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work environment.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a difference by helping customers navigate their assessments with care and support.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 22050 - 26950 £ per year.
Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service.
Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC.
Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance – ordering supplies/equipment/stationery as required to ensure sufficient stocks are maintained at all times.
Manage the appointment arrivals board ensuring systems keep up to date and in good order.
Provide general support to HPs based or attending the AC.
Act as the key point of contact for the HPs for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution – escalating to manager if appropriate.
General administration duties; e.g. answering the telephone, copying, documents etc.
Qualifications Experience
- Understanding of claimants needs and appropriately responding in a caring manner when required.
- Excellent communication and interpersonal skills.
- Excellent planning and organization skills.
- Proficient in the use of Microsoft office package.
Site Coordinator employer: Maximus
Maximus is an exceptional employer that prioritises the professional growth of its employees, offering comprehensive training and development opportunities in a supportive work culture. Located in the UK, our team thrives on collaboration and innovation, ensuring that every member contributes to meaningful improvements in healthcare quality and governance. With competitive salaries and a commitment to continuous improvement, Maximus stands out as a rewarding place to advance your career in clinical quality assurance.
