At a Glance
- Tasks: Monitor performance, onboard new team members, and lead healthcare professionals.
- Company: Dynamic healthcare organisation focused on improving patient experiences.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Join a supportive environment with opportunities for growth and innovation.
- Why this job: Make a real difference in healthcare while leading a passionate team.
- Qualifications: Experience in service delivery and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Role duties:
- Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/development opportunities. Creating and executing appropriate plans in line with the relevant HR policies where necessary.
- Responsible for onboarding new HPs into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations.
- Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPIs. Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
- Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed. Ensuring delivery of monthly team meetings including operational updates and being able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
- Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience.
Service Delivery Manager, UK employer: Maximus
As a Service Delivery Manager in the UK, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive onboarding processes and ongoing training to ensure your success. With a strong commitment to quality and customer satisfaction, we provide unique opportunities to make a meaningful impact in the healthcare sector while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager, UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Delivery Manager.
✨Tip Number 2
Prepare for the interview by diving deep into the company's mission and values. We want to show that we’re not just a fit for the role, but also for the team. Tailor our answers to reflect how we can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This helps us articulate our experience and skills clearly, especially when discussing how we can optimise resource allocation and improve the customer journey.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. And remember, applying through our website gives us a better chance to stand out!
We think you need these skills to ace Service Delivery Manager, UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your experience in monitoring performance and onboarding new team members, as these are key aspects of the job.
Showcase Your Leadership Skills:We want to see how you’ve effectively led teams in the past. Share examples of how you've conducted 1 to 1s or facilitated team meetings, as this will demonstrate your ability to engage and support your colleagues.
Data-Driven Approach:Since the role involves reviewing complaints and CSAT data, it’s important to mention any experience you have with data analysis. Show us how you've used data to improve processes or enhance customer experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Maximus
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Delivery Manager. Familiarise yourself with operational and clinical performance metrics, as well as how to onboard new Healthcare Professionals. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed teams or improved processes. Be ready to discuss how you’ve handled complaints or enhanced customer experiences. This will demonstrate your practical experience and problem-solving skills, which are crucial for this position.
✨Engage with Your Interviewers
Don’t just wait for questions; engage with your interviewers by asking insightful questions about their team dynamics and company culture. This shows that you’re not only interested in the job but also in how you can fit into their existing framework.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, leading a team is key. Be prepared to discuss your leadership style and how you conduct one-on-ones or team meetings. Highlight any experience you have in supporting colleagues and driving team performance, as this will resonate well with the interviewers.
