Senior Site Coordinator

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General information

Job Posting Title Senior Site Coordinator Date Tuesday, July 1, 2025 City Manchester Country United Kingdom Working time Full-time Closing Date 09-Jul-2025

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Salary – £27,500.

12 month fixed term contract.

Closing date – 6pm on 9th July.

Hybrid role – split between home and Manchester.

Benefits include:

The Senior Site Coordinator role is to provide a better customer experience, to provide support to the Service Delivery Manager and enhance performance at each AC/Team by:

• Day to Day management of the Assessment Centre/Team

• Ensuring that customers are kept informed always & have a positive experience, this can be measured through CSAT results.

• Proactive session management is being followed to ensure the AC/Team is productive and all HP’s are fully utilised in line with their experience.

• Monitoring of the arrivals board/MI to ensure that all empty slots that can be filled are filled

• Onboarding and training of site coordinators within the region

• Governance around compliance, ensuring that site coordinators are complaint with current guidance

• Implementation of any agreed changes to process and/or procedures and that they are being followed and understood by site coordinators

• Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP.

Key Contacts & Relationships:

Internal

Service Delivery Manager

Regional Service Delivery Manager

Site Coordinators

HCP’s

Resource Manager

External

PIP Customers

1. Session Management • Reviewing the booking policy with the SDM on a regular basis • Responsible for making decisions on appointments when an HP is sick/absent • Continuous review of slots and either retracting empty slots or ensuring slots are filled where necessary, against booking policies • Responsible for keeping cancellations to a minimum, contributing to the overall regional and Lot performance2. Training/Inducting new Site Coordinators • Train new site coordinators to the required standard and make them aware of their key roles and responsibilities • Supporting SDM in making site coordinators aware of any new or changes to policies and processes • Arranging/ordering equipment such as ID cards, refreshments and stationary3. Covering SDM • To act as the first point of contact when the service delivery manager is out of the business • Attend daily/weekly calls in absence of service delivery manager and relay key information back to service delivery manager upon on their return4. Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP5. Contribute positively to contractual TPL’s and waiting times. Also ensure that all internal KPI’s are met6. Ensuring that each claimant receives a great experience, and that each HP is fully utilised in line with their expected capability, Qualifications & ExperienceEssential• Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail• Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary• Strong communicator, with skills & experience of leading diverse/disperse teams. Being confident in communicating with peers and stakeholders• Ability to analyse data and have strong organisational skills with a focus on quality and customer experience.Desirable• Previous experience of working within the healthcare industry in administration/customer facing roles• Competent IT skills including Microsoft packages.Individual Competencies• Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.• Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.• Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.• Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.• Able to apply professional skills and manage own professional competence and accountability in accordance with the appropriate governing body Code of Conduct.• Complies with all applicable continuous professional development requirement• Able to ensure that professional practice standards and “best practice” are maintained in all areas of work.• A commitment to the principles and practices of diversity, equity, and inclusion.Travel Requirements – Travel may be required to Maximus sites within the North East region or within Lot 1.

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