Senior Employer Engagement Account Manager

Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Overview

Your role is to identify and develop strategic relationships with regional/key employer partners and organisations and establish, and grow a pipeline of sustainable employment opportunities within the region. You will focus on growing employment sectors to identify new opportunities, and ensure we understand and can adapt to changing market demands. You will also directly support and manage a team of ‘Regional Account Managers’ to deliver the Employer Engagement Strategy within a defined region.

• Motivate, support and manage the performance of a team of Regional Account Managers to meet and exceed performance targets (both contractual and financial) within compliance, quality and health & safety standards required.
• Support the development of the team through regular appraisal and reviews.
• Oversee the management and development of relationships with key employer partners to ensure required levels and quality of appropriate employment opportunities for our participants are identified and shared.
• Oversee the collation of accurate forecasting, performance data, and employer feedback to support the Head of Employer Engagement and other internal colleagues.
• Develop and own regional sector plans linked to the national employer engagement strategy.
• Source and share market insight/feedback from key employer partners to support and influence the LMI analyst role.
• Identify, engage and manage key employer relationships within a sector(s) and region to become the recruitment partner of choice.
• Develop and manage an employment opportunity pipeline including ring‑fenced/guaranteed vacancies, work experience placements, and job fairs.
• Coordinate recruitment activity to ensure employer needs are met.
• Provide expert advice, guidance and support, e.g. workforce planning, training needs analysis.
• Co‑design employment routeways to address current/future recruitment needs.
• Facilitate and encourage employer support as part of the prescribed customer journey, e.g. sector insight sessions, assessment centres.
• Support the Head of Employer Engagement and Director of Employer Engagement with key account management of strategic/national partners.
• Work with the Employer Collaboration Lead to engage and support local partner organisations (e.g. LA’s, LEP’s, CPN partners).
• Act as an ambassador for customers who require extra support, to identify and agree workplace adjustments e.g. working interviews, job carving.
• Work closely with internal colleagues (e.g. Business Managers, Employment Advisors, and Resource Specialists) to ensure customers meet employer expectations and are fully prepared for transition into work.
• Understand site caseload job requirements and ensure employment and candidate pipelines are aligned, including detailed forecasting of future opportunities.
• Share market knowledge and intelligence to help identify and address potential barriers to work e.g. skills gaps, training.
• Support internal teams to better prepare customers through a shared understanding of job specifications and requirements.
• Ensure a clear audit trail by recording activity/performance within our CRM and other Maximus systems.
• Ensure compliance with Maximus policies and procedures, aiming for zero compliance issues from audit.
• Achieve individual and team targets to support wider Maximus success.
• Support new staff through work shadowing, buddying or generally being on hand to answer questions and provide assistance.

Qualifications

• Hold a Level 4 Diploma in Business Management or equivalent qualification or equivalent experience.
• Full understanding of the sales process and key account management.
• Proven experience in a sales environment, including relationship selling with medium to large enterprises.
• Performance and delivery focused – proven track record of exceeding stretching sales/performance targets.
• Proven knowledge of the local labour market and existing relationships with key stakeholders.
• Prior experience in a similar role in the welfare‑to‑work/employability or related sector is advantageous.
• Confident and competent in networking and building and maintaining local relationships.
• Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
• Demonstrable experience of being an effective leader and manager in a performance‑driven environment.
• Able to prioritise and problem‑solve with minimal support; work flexibly; visionary; promote improvements and share best practice that supports business efficiency.
• Clear communicator, good listening skills and a persuasive style – excellent telephone manner.
• Strong negotiation skills and demonstrated ability to influence senior stakeholders.
• Resilient, calm, rational and objective in all situations.
• Enjoys working on their own and as part of a team.
• Self‑starter with strong planning and organisational skills.
• High degree of accuracy and attention to detail.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for the job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.