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- Tasks: As a Referral Coordinator, you'll guide participants through our assessment process with compassion and care.
- Company: Join Maximus, a global leader in health and employment services, making a real difference in people's lives.
- Benefits: Enjoy flexible remote work options and the chance to impact lives positively while developing your skills.
- Why this job: This role offers meaningful work, a supportive culture, and the opportunity to help others on their journey.
- Qualifications: Customer service experience and a passion for helping vulnerable individuals are essential; IT skills are a plus.
- Other info: Must be available to work every Saturday; choose your weekdays for a balanced schedule.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join to apply for the Referral Coordinator role at Maximus. Be part of something great!
Overview
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. In the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.
Responsibilities
- Work 22.5 hours a week (flexible 3‑day or 5‑day schedule)
- Provide participants with a warm, authentic, and compassionate welcome as their first point of contact
- Guide participants through triage and assessment, ensuring their needs, preferences, and expectations are managed
- Support participants to access the right intervention at the right time and encourage use of the virtual care platform
- Coordinate referrals received via email, text, form, web, telephone, and provide professional customer service
- Triage and assess participants’ needs, preferences, and goals
- Develop friction‑free referral pathways and sign‑posting to in‑house or contracted services
- Accurately capture data, manage the referral inbox, and onboard participants onto interventions
- Invite participants to the virtual care platform and create records for those who opt out of the self‑led journey
- Collect baseline and post‑intervention questionnaires, including accessibility considerations and safeguarding concerns
- Deliver brief interventions and advice in line with government guidelines
- Manage the caseload proactively for participants unassigned to an intervention
- Engage participants via telephone, text, email, and the virtual care platform
- Capture engagement activities and manage referral dashboards
- Work in line with SOPs, data protection, information security, health and safety, and safeguarding policies
- Participate in audits, performance observations, and continuous professional development
Qualifications & Experience
- Proven track record in a customer‑facing role (face‑to‑face and telephone)
- Experience in caseload management using a case‑management system
- Experience supporting vulnerable individuals through change processes
- Proficiency in IT systems, including Microsoft Office
- Accurate data entry with strict adherence to targets and deadlines
- Calm handling of customer needs and pressure situations
- Developed processes and procedures to meet business needs
- Experience in health, community, or social care environments (or good understanding of healthy lifestyle maintenance issues)
- Relevant health coaching qualification or accredited health coaching programme (desirable)
- Evidence of continuous professional development in health coaching provision (desirable)
Individual Competencies
- Strong understanding of social determinants of health, population‑based approaches, segmentation, and risk stratification
- Knowledge of behaviour change principles and methodology
- Skills in motivational interviewing, conversation techniques, patient activation, empathy, and compassion
- Strong communication style for the public, non‑judgemental and sensitive
- Microsoft Office literacy
- Excellent organisational and prioritisation skills with initiative and teamwork
- Strong data processing and management system skills
- Confident, self‑motivated, flexible, and adaptable
- Attention to detail and reflective appraisal of performance
- Commitment to flexible working (including evenings and weekends)
- Commitment to supporting overall team/contract performance to high standards (including additional duties)
- Desirable: Continuous self‑improvement mindset
EEO Statement
Maximus is committed to a culture of diversity, equity and inclusion throughout the recruitment process. We ensure no job applicant receives less favourable treatment due to personal characteristics, and we are a Disability Confident Leader providing guaranteed interview opportunities for applicants with disabilities who meet our minimum requirements.
Salary
ÂŁ14,742.00
Seniority level
Entry level
Employment type
Part‑time
Job function
Health Care Provider
Industries
Government Administration
#J-18808-Ljbffr
Referral Coordinator employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Coordinator
✨Tip Number 1
Familiarise yourself with the principles of behaviour change and motivational interviewing. Understanding these concepts will help you connect with participants and guide them effectively through their care pathways.
✨Tip Number 2
Highlight your experience in customer-facing roles during any networking opportunities. Engaging with professionals in health or social care can provide insights and connections that may lead to a referral for the position.
✨Tip Number 3
Demonstrate your organisational skills by managing your time effectively, especially since this role requires working on Saturdays. Show potential employers that you can balance your workload while maintaining high standards of service.
✨Tip Number 4
Engage with online communities related to health and social care. Participating in discussions can enhance your understanding of the sector and may even lead to job leads or recommendations for the Referral Coordinator role.
We think you need these skills to ace Referral Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in health or social care environments. Emphasise your skills in caseload management and your ability to support vulnerable individuals.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to improve the quality of lives for participants. Mention specific examples of how you've used compassionate communication and effective triage in previous roles.
Highlight Relevant Skills: Clearly outline your understanding of behaviour change principles and your experience with motivational interviewing techniques. This will demonstrate your capability to guide participants through their care pathways.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that your documents are well-organised and that all information is accurate, as attention to detail is crucial for this role.
How to prepare for a job interview at Maximus
✨Showcase Your Customer Service Skills
As a Referral Coordinator, you'll be the first point of contact for participants. Highlight your experience in customer-facing roles and how you've effectively managed inquiries and concerns in the past.
✨Demonstrate Compassionate Communication
This role requires a warm and empathetic approach. Prepare examples of how you've communicated sensitively with vulnerable individuals and supported them through challenging situations.
✨Familiarise Yourself with Triage and Assessment Processes
Understanding the triage and assessment process is crucial. Brush up on relevant methodologies and be ready to discuss how you would assess participant needs and preferences effectively.
✨Highlight Your IT Proficiency
Since the role involves data capture and management, be prepared to discuss your experience with IT systems, particularly Microsoft Office. Mention any specific tools or software you've used in previous roles.
