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- Tasks: As a Referral Coordinator, you'll guide participants through our assessment process with compassion and care.
- Company: Join Maximus, a global leader in health and employment services, making a real difference in people's lives.
- Benefits: Enjoy flexible remote work options and the chance to impact lives positively while developing your skills.
- Why this job: This role offers meaningful work, a supportive culture, and the opportunity to help others on their journey.
- Qualifications: Customer service experience and a passion for helping vulnerable individuals are essential; IT skills are a plus.
- Other info: Must be available to work every Saturday; choose your weekdays for a balanced schedule.
The predicted salary is between 24000 - 36000 £ per year.
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General information
Job Posting Title Referral Coordinator Date Thursday, July 24, 2025 City Remote Country United Kingdom Working time Part-time Closing Date 31-Jul-2025
Description & Requirements
This role is 30 hours per week. You will work 1 day 11am – 7pm, 2 days 9am – 5pm and 1 day 8am – 4pm on a Saturday. The role is home-based however you MUST be able to work every Saturday. You can choose which weekdays you want to do.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service. As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported. This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform. With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2. Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey’s
• Participant record creation for those who choose not to undertake the self-led journey.
3. Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention. Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
5. Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguarding.
• Participate in regular audits and performance observations, with a pro-active commitment to providing high quality services and continuous professional development.
Note: This is not an exhaustive list. The Referral Coordinator is expected to carry out all other duties as may be reasonably required.
Qualifications & Experience
Essential:
• Demonstrate proven track record of working in a customer facing role (face to face and telephone based) within a service environment
• Experience of caseload management demonstrated via the use of a Case Management System
• Experience of supporting vulnerable individuals through a change process
• Experience of using IT systems, including Microsoft Office
• Experience of inputting and processing data where accuracy, targets and time deadlines are operating in the workplace
• Experience of dealing with different customer needs/ concerns and remaining calm under pressure
• Experienced of developing and working to processes and procedures to meet business needs and maximise effectiveness
• Experience of working in a health, community or social care environment or good understanding of the issues around maintaining a healthy lifestyle Desirable: Relevant health coaching qualification or an accredited health coaching skills programme.
• Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard
Individual Competencies
Essential:
• A strong understanding of the social determinants of health
• A strong understanding of population-based approaches including segmentation and risk stratification
• A strong understanding of behaviour change principles and methodology.
• Demonstration of key skills including:
• Motivational interviewing
• Conversation frames and techniques
• Patient activation
• Empathy and compassion
• Genuine desire and commitment to improve the quality of the lives of families
• A personable, non-judgmental, sensitive approach to communicating with the public
• IT literate especially working knowledge of Microsoft Office
• Excellent organisational skills to manage and priorities workload, anticipate needs and work on own initiative and as part of a high functioning team
• Excellent data processing and data management system skills
• Confident, self-motivated, passionate, flexible, and adaptable
• Attention to detail.
• Ability to reflect and appraise own performance and that of others
• Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age
• Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements Desirable:
• Seeks self-improvement
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Referral Coordinator employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Coordinator
✨Tip Number 1
Familiarise yourself with the principles of behaviour change and motivational interviewing. Understanding these concepts will help you connect with participants and guide them effectively through their care pathways.
✨Tip Number 2
Highlight your experience in customer-facing roles during any networking opportunities. Engaging with professionals in health or social care can provide insights and connections that may lead to a referral for the position.
✨Tip Number 3
Demonstrate your organisational skills by managing your time effectively, especially since this role requires working on Saturdays. Show potential employers that you can balance your workload while maintaining high standards of service.
✨Tip Number 4
Engage with online communities related to health and social care. Participating in discussions can enhance your understanding of the sector and may even lead to job leads or recommendations for the Referral Coordinator role.
We think you need these skills to ace Referral Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in health or social care environments. Emphasise your skills in caseload management and your ability to support vulnerable individuals.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to improve the quality of lives for participants. Mention specific examples of how you've used compassionate communication and effective triage in previous roles.
Highlight Relevant Skills: Clearly outline your understanding of behaviour change principles and your experience with motivational interviewing techniques. This will demonstrate your capability to guide participants through their care pathways.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that your documents are well-organised and that all information is accurate, as attention to detail is crucial for this role.
How to prepare for a job interview at Maximus
✨Showcase Your Customer Service Skills
As a Referral Coordinator, you'll be the first point of contact for participants. Highlight your experience in customer-facing roles and how you've effectively managed inquiries and concerns in the past.
✨Demonstrate Compassionate Communication
This role requires a warm and empathetic approach. Prepare examples of how you've communicated sensitively with vulnerable individuals and supported them through challenging situations.
✨Familiarise Yourself with Triage and Assessment Processes
Understanding the triage and assessment process is crucial. Brush up on relevant methodologies and be ready to discuss how you would assess participant needs and preferences effectively.
✨Highlight Your IT Proficiency
Since the role involves data capture and management, be prepared to discuss your experience with IT systems, particularly Microsoft Office. Mention any specific tools or software you've used in previous roles.
