At a Glance
- Tasks: Lead quality audits and ensure clinical standards across health services.
- Company: Maximus, a global leader in health and employment services.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a diverse team committed to innovation and continuous improvement.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Qualified health professional with experience in clinical audit and training.
The predicted salary is between 45000 - 58625 £ per year.
Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Providing end to end audit governance, calibration, assurance and clinical quality support across allocated contracts, ensuring consistent alignment with clinical policy and contractual standards. A key interfacing role with Independent Audit (DWP) and internal clinical/operational stakeholders to review, accept/challenge and elevate audit outcomes, translating insights into targeted quality improvement. Training, developing and calibrating auditors, offering expert clinical advice to the business. Undertaking limited clinical work to maintain approval and credibility.
Governance & Calibration of all audit types (approval, risk based, CAP, target) to ensure consistent standards, clinical policy alignment and a robust governance framework across benefits. Independent Audit (DWP) Review, Challenge & Escalation. Triage IA feedback, accept/challenge trends using evidence and policy, manage escalations, and maintain effective external relationships.
Clinical Interface & Policy Implementation. Provide expert clinical advice to Operations/Clinical Excellence. Supporting implementation of clinical standards and policy. Identifying and escalating clinical risks. Contributing to quality related elements of appraisals.
Training, Development & Assurance of Auditors. Design/deliver calibration sessions, induction and ongoing capability building. Providing sensitive but robust constructive feedback to drive consistency and reduce error rates.
MI & Insight for Quality Improvement. Analyse audit outcomes and operational MI to identify themes, coachable trends and systemic risks. Producing actionable insights for assurance teams and clinical/operational leaders.
Audit Delivery & QA Sampling (as required). Conduct audits and QA sampling to maintain calibration accuracy. Providing timely coaching/feedback to minimise workflow delays and customer impact.
Maintain Clinical Approval & Professional Standards. Maintain clinical approval by completing the minimum number of assessments needed for continued accreditation, undertaken at intervals that support clinical consistency. Complying with CPD/revalidation. Consistently modelling best practice and continuous improvement.
Key Internal Stakeholders & Relationships
- Heads of Clinical Delivery/Assurance/Audit
- Clinical Delivery Leads
- Clinical Support Coaches
- Operational Managers
- Clinical Content Developers
- Training and Development teams
Key External Stakeholders & Relationships
- DWP
- Independent Audit
- DRG/other external forums as required
- other relevant stakeholders.
Preferred Skills and Qualifications
Qualifications & Experience
Essential
- Qualified health professional with current registration/license to practice and continuous professional development compliance.
- Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
- Substantial experience in clinical audit (including governance/calibration) within disability assessment or a comparable setting.
- Proven experience in reviewing, interpreting and objectively challenging Independent Audit feedback referencing clinical policy and evidence.
- Qualified to perform CHDA case audits and able to instruct on writing reports that meet "A grade" requirements.
- Proven experience designing/delivering calibration, training and clinical development for auditors and healthcare professionals.
- Strong MI/analytics capability, with attention to detail, to identify trends and generate actionable insights.
- Experienced coach and mentor, providing sensitive but robust constructive feedback, driving quality improvement.
- Up to date knowledge of WCA/PIP/SB clinical policy with consistent CPD/revalidation and adherence to governing body codes of conduct.
Desirable
- Experience clinically supporting a team of health professionals and/or leading clinical change initiatives.
- Advanced MS PowerPoint/Excel for insights and reporting.
- Cross benefit calibration and multi lot governance experience.
Maximus Competencies
- Embraces Respect
- Partners Effectively
- Creates Innovative Solutions
- Focuses on the Customer
- Demonstrates Compassion
- Takes responsibility & acts with integrity
- A commitment to the principles and practices of diversity, equity, and inclusion
Individual competencies
- Manages own professional competence and accountability, in accordance with the appropriate governing body/code of conduct and practice standards.
- Acts with integrity and accountability in all areas of work.
- Performance and quality focused.
- Ability to prioritise projects and tasks effectively.
- Flexible and adaptable to understand and respond proactively to changing customer, client and operational needs.
- Effective collaborator across multiple stakeholders (clinical and non clinical) with varying needs, building credibility and trust to drive a performance culture.
- Confident and effective communicator, verbally and in writing with ability to adapt communication to constructively interact varying audience needs.
- Drives solution focused innovation to support continuous improvement.
- Data-driven decision making with a commitment to best practice.
- Demonstrates people-centric leadership - inspiring engagement and supporting growth/development of colleagues' capability and confidence.
- Executes work with agility, attention to detail, and follow through to completion.
- Embraces innovation and technology.
EEO Statement
MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary £45,000.00 Maximum Salary £58,625.00
Quality Audit and Calibration Lead employer: Maximus
Maximus is an exceptional employer, dedicated to making a meaningful impact on people's lives through health and employment services. With a strong commitment to employee growth, we offer extensive training and development opportunities, fostering a collaborative work culture that values diversity, equity, and inclusion. Located in the UK, our team of around 5,000 professionals enjoys a supportive environment where innovation and compassion drive our mission to deliver high-quality services.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Audit and Calibration Lead
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Maximus.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Maximus.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Maximus, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality Audit and Calibration Lead
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Maximus.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Maximus.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Maximus. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Maximus. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Maximus
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Maximus’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
