Quality Analytics Manager

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. This role sits within our Assessment Division, supporting Work Capability Assessments (WCA), Personal Independence Payment (PIP) Assessments, and Specialist Benefits.

As the Quality Analytics Manager, you will work closely with the Clinical Excellence Team to develop and deliver analytical products that support data-driven decision-making, helping to improve both clinical outcomes and operational performance. Partnering with a Data Scientist, you will provide detailed analysis of assessment quality performance, identify key trends and areas for improvement, and generate actionable insights that enable the business to focus on priorities that drive quality and performance enhancements.

• Lead the development, maintenance, and enhancement of data models, dashboards, and reports to monitor key performance indicators related to assessment quality and outcomes. Oversee and lead the application of advanced statistical analyses to identify trends, patterns, and areas for improvement.
• Collaborate with the Clinical Excellence Team to identify and implement data-driven quality improvement initiatives. Evaluate the impact of these initiatives through rigorous data analysis and provide actionable insights.
• Work closely with the BI Manager, Operational Leadership and Clinical Leadership to align data analytics with strategic objectives. Provide regular updates and detailed reports to senior management and key stakeholders.
• Ensure data accuracy, consistency, and security across all platforms. Develop and enforce data governance policies and procedures.
• Collate and model data sets ensuring there is a single source of truth for Quality Analytics.
• Direct the work of Data Scientists and support the Lead Data Scientist in the management of Data Scientists work, ensuring a high level of delivery in data analytics.
• Ensure sound systems and ways-of-working, and that all data analytics practices comply with relevant regulations and standards. Stay updated on the latest trends and best practices in data analytics and healthcare quality improvement.

Key Internal Stakeholders & Relationships:

• Deputy Clinical Director
• Clinical Director
• Clinical Excellence Team
• Data Scientist
• Operations Director
• Operational Management
• Performance Directors

Key External Stakeholders & Relationships:

• Department for Work and Pensions (DWP)

Qualifications:

• Bachelor's degree in Data Science, Statistics, Computer Science, or a related field.
• Proven experience in data analysis, preferably within healthcare or a related field.
• Strong proficiency in data analysis tools.
• Experience with data visualisation tools.
• Experience of building statistical models.
• Experience of using Excel for statistics and data science.
• Strong stakeholder engagement and management skills.
• Proven experience of understanding business operations and services and providing analytical solutions to support decision making.
• Working in cross functional teams.
• Master's degree in a relevant field.
• Knowledge of healthcare regulations and quality standards.
• Knowledge and experience of benefit assessments.

Skills:

• Creates Innovative Solutions
• Focuses on the Customer
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Commitment to the principles and practices of diversity, equity, and inclusion.
• Business acumen.

Travel Requirements:

• Occasional travel to assessment sites and Maximus UK central offices.

EEO Statement:

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.