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For Companies At a Glance
- Tasks: Manage customer appointments and provide outstanding service in a supportive environment.
- Company: Join Maximus, a global leader in health and employment services.
- Benefits: Competitive salary, full-time hours, and a diverse workplace culture.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in Maths and English, plus strong communication skills.
- Other info: Dynamic role with opportunities for growth and teamwork.
The predicted salary is between 24570 - 25643 £ per year.
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Responsibilities
- Fully manage each day’s appointment sessions
- Carry out reminder calls to customers for appointments
- Monitor session progress and backfill appointments where necessary
- Identify additional support with other sites where necessary in management of the appointment session
- Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
- Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
- Arrange travel for customers who require assistance in getting to their appointment
- Provide a professional outstanding service to customers in line with CHDA vision and values
- Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
- Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
- Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
- Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
- Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
- Co-ordinate incoming and outgoing post, ensuring all files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
- Carry out stop and searches for any missing customer files
- Update records accurately using in house computer system
- Provide cover at other sites on occasion
- General administrative duties
- Daily test of Solo Protect device, designed to protect employees
- Regularly test of panic alarms designed, to protect employees
- Regular WIP checks (Fortnightly)
- Maintain and order stationary, including keeping all reception leaflets and information up to date
- Prepare and distribute confidential customer documentation securely across different teams within CHDA
- Arrange and set up additional equipment for Health Care Practitioners
Qualifications & Experience
- Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
- IT literate, with good Microsoft Office skills
- Experience in dealing with both internal and external stakeholders (preferred not essential)
- Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
- Demonstrable experience in an administrative or customer service position
- Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
- Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
- Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
- Able to demonstrate prioritisation skills when multi-tasking
- Ability to deliver work to set targets and specified standards
- Self motivated: Ability to work unsupervised and use own initiative
- Ability to remain calm in difficult situations
- A positive enthusiastic approach to solving problems
- Proven ability to make logical and solid decisions
- Flexible and adaptable to meet the needs of the business and our customers
Key Contacts & Relationships
- Performance Director
- Performance Manager
- Assessment Centre Manager
- Team Performance Lead
- Healthcare Professional Resource Manager
- Business Support Manager
- Service Delivery Lead
- Local Health and Safety Advisor
- Customer Relations Team
- DWP Performance Manager
- DWP Colleagues (SPoC)
- Local customer support groups
- Local GP Surgeries
- Private travel supplier
- Interpreting services
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader…
Salary
Non-London: £24,570 London: £25,643
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Minimum Salary
£24,570.00
Maximum Salary
£25,643.00
Customer Service Representative in Peterborough employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Maximus. Understand their mission and values, especially how they impact people's lives. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling difficult situations or providing excellent service during your interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that demonstrate your attention to detail, ability to multitask, and how you've successfully communicated with stakeholders. This will make you stand out as a candidate who can thrive in the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Maximus careers page. This not only streamlines the process but also shows your enthusiasm for the position. Plus, it’s a great way to ensure your application gets noticed!
We think you need these skills to ace Customer Service Representative in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Representative. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, be sure to showcase your written communication skills. Use clear and professional language throughout your application to demonstrate your ability to communicate effectively.
Highlight Relevant Experience: If you've got experience in customer service or administrative roles, make it shine! We love seeing how your past experiences can contribute to our mission at Maximus.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Maximus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative at Maximus. Familiarise yourself with their services and how they impact people's lives. This will help you demonstrate your genuine interest in the role and show that you’re ready to contribute.
✨Practice Your Communication Skills
Since this role involves interacting with various stakeholders, practice clear and professional communication. You might want to rehearse common interview questions and answers, focusing on how you can convey information effectively, whether it’s face-to-face or over the phone.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you successfully solved problems or managed difficult situations. Highlight your ability to remain calm under pressure and your positive approach to finding solutions, as these traits are crucial for the role.
✨Demonstrate Attention to Detail
Maximus values accuracy and attention to detail, especially in administrative tasks. Bring examples of how you've maintained organisation in your previous roles, such as managing files or updating records. This will show that you can handle the responsibilities of the position effectively.
