At a Glance
- Tasks: Lead and inspire teams to deliver impactful health and employment services.
- Company: Join Maximus, a global leader in health and employment services.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and community engagement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for helping others.
The predicted salary is between 40950 - 50050 £ per year.
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
In anticipation of Contract Award, we have possible opportunities to recruit an Operations Manager within London to start at the beginning of October 2026.
If you are interested, please apply enclosing a CV.
To provide operational leadership for the Confident Futures contract, ensuring the delivery of a high-quality, participant-centred service that supports Universal Credit claimants with disabilities and health conditions to increase their confidence, wellbeing and readiness for work-related activity.
The Operations Manager will be accountable for operational performance, quality, compliance, customer experience, people leadership and stakeholder engagement across the contract area.
The role will lead Service Delivery Managers and specialist teams to achieve contractual Customer Service Standards, maintain effective partnership working and ensure delivery of a safe, compliant and innovative service aligned to the Confident Futures Health Confidence model.
Specific Accountabilities
- Service Performance & Contract Delivery
- Lead operational delivery of the Confident Futures contract across the designated CPA.
- Ensure achievement of all contractual Customer Service Standards and performance requirements.
- Drive a culture of participant-focused service delivery, quality and continuous improvement.
- Monitor operational performance through management information, performance reviews and quality assurance activity.
- Develop and implement performance improvement plans where required.
- Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
- Leadership & People Management
- Lead, coach and develop Service Delivery Managers and specialist operational teams.
- Create a positive, inclusive and high-performing culture.
- Ensure effective workforce planning and resource deployment.
- Support recruitment, onboarding and retention of highly skilled staff.
- Drive professional development and succession planning across the contract.
- Promote wellbeing, safeguarding awareness and reflective practice.
- Quality, Compliance & Governance
- Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
- Monitor service quality through audits, observations and case reviews.
- Ensure operational risks are effectively identified and managed.
- Oversee implementation of corrective and preventative actions.
- Ensure all customer records, support plans and contractual evidence are accurate and compliant.
- Stakeholder Engagement & Partnership Development
- Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with
- Pathways to Work Advisers
- Community Organisations
- Support development of integrated referral pathways and community support networks.
- Promote the Confident Futures service across the local area.
- Support implementation of the Confident Futures test-and-learn model.
- Review participant feedback, outcomes and evaluation findings.
- Identify opportunities to improve engagement, progression and participant experience.
- Support operational testing of new approaches and interventions.
- Contribute to contract evaluation activities and service redesign where required.
- Ensure operational delivery includes effective office, outreach and community-based support.
- Monitor geographical coverage and accessibility of services.
- Ensure appropriate health and safety arrangements are in place for outreach delivery.
- Promote inclusion and accessibility for participants with disabilities and health conditions.
Specific Accountabilities
- Service Performance & Contract Delivery
- Lead operational delivery of the Confident Futures contract across the designated CPA.
- Ensure achievement of all contractual Customer Service Standards and performance requirements.
- Drive a culture of participant-focused service delivery, quality and continuous improvement.
- Monitor operational performance through management information, performance reviews and quality assurance activity.
- Develop and implement performance improvement plans where required.
- Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
- Leadership & People Management
- Lead, coach and develop Service Delivery Managers and specialist operational teams.
- Create a positive, inclusive and high-performing culture.
- Ensure effective workforce planning and resource deployment.
- Support recruitment, onboarding and retention of highly skilled staff.
- Drive professional development and succession planning across the contract.
- Promote wellbeing, safeguarding awareness and reflective practice.
- Quality, Compliance & Governance
- Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
- Monitor service quality through audits, observations and case reviews.
- Ensure operational risks are effectively identified and managed.
- Oversee implementation of corrective and preventative actions.
- Ensure all customer records, support plans and contractual evidence are accurate and compliant.
- Stakeholder Engagement & Partnership Development
- Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with
- Pathways to Work Advisers
- Jobcentre Plus
- NHS Partners
- Local Authorities
- VCSE Organisations
- Skills Providers
- Community Organisations
- Support development of integrated referral pathways and community support networks.
- Promote the Confident Futures service across the local area.
- Service Innovation & Test-and-Learn Delivery
- Support implementation of the Confident Futures test-and-learn model.
- Review participant feedback, outcomes and evaluation findings.
- Identify opportunities to improve engagement, progression and participant experience.
- Support operational testing of new approaches and interventions.
- Contribute to contract evaluation activities and service redesign where required.
- Outreach & Accessibility
- Ensure operational delivery includes effective office, outreach and community-based support.
- Monitor geographical coverage and accessibility of services.
- Ensure appropriate health and safety arrangements are in place for outreach delivery.
- Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships
- Internal
- Head of Operations
- Clinical Assurance Lead
- Quality & Compliance Team
- HR and Learning & Development Teams
- External
- Pathways to Work Advisers
- Community Partners
- Disability Support Organisations
Qualifications & Experience
- Significant operational management experience within employability, welfare-to-work, health, skills, justice or related public service programmes.
- Experience managing large operational teams through subordinate managers.
- Experience delivering services against contractual KPIs and service standards.
- Experience managing performance, quality and compliance.
- Proven stakeholder management experience with commissioners and strategic partners.
- Experience implementing operational improvement initiatives.
- Understanding of safeguarding and working with vulnerable adults.
- Experience managing geographically dispersed teams.
- Strong financial, resource and workforce planning capability.
- Experience using management information to drive decision making
- Experience within DWP-funded programmes.
- Experience supporting individuals with disabilities or long-term health conditions.
- Knowledge of the LCWRA claimant group.
- Understanding of health-informed employability support models.
- Experience of community outreach service delivery.
- Experience working within integrated health, employment or social inclusion programmes.
- Strategic leadership.
- Strong coaching and people development capability.
- Effective stakeholder management.
- Customer-focused leadership.
- Resilience and adaptability.
- Strong communication and influencing skills.
- Commitment to inclusion, accessibility and safeguarding.
- Ability to lead through change and ambiguity.
Travel requirements: Ability to travel within Enfield, Waltham Forest, Newham, Barking, Redbridge, Havering, Greenwich, Bexley, Bromley, Croydon, Merton, Sutton, Kingston upon Thames and Richmond upon Thames areas
EEO Statement
- MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
- We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme.
If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview.
Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
- Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apply or refer using the internal links below.
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Operations Manager employer: Maximus
Maximus is an exceptional employer that prioritises the professional growth of its employees, offering comprehensive training and development opportunities in a supportive work culture. Located in the UK, our team thrives on collaboration and innovation, ensuring that every member contributes to meaningful improvements in healthcare quality and governance. With competitive salaries and a commitment to continuous improvement, Maximus stands out as a rewarding place to advance your career in clinical quality assurance.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Maximus!
✨Leverage Your University Connections
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✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Maximus.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Maximus. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Maximus and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Maximus. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Maximus's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Maximus
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Maximus.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Maximus will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Maximus and how you would contribute to adapting HR strategies.
