At a Glance
- Tasks: Lead a team to ensure smooth operations and manage customer referrals effectively.
- Company: Join a dynamic organisation focused on customer success and operational excellence.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Exciting environment with a focus on growth and teamwork.
- Why this job: Make a real difference by leading a team and enhancing customer experiences.
- Qualifications: Experience in team leadership and strong administrative skills required.
The predicted salary is between 36450 - 44550 £ per year.
The Team Leader provides oversight of CX Success Centresupport functions including referral management, appointment management, enquiry management, case management, and other administration duties including on-site administration as required to facilitate the smooth running of operations and the CX Success Centre.
They will act as the first point of escalation for Administrators, and will deputise for the Operations Manager as required.
- Accountability
- Responsible for line management and professional development of a team of Administrators, following Maximus’s performance management framework and values including engagement activities, completing performance appraisals, absence management, performance management, disciplinary and grievance procedures
- Responsible for ensuring efficient and effective administration of customer referrals including manual and on-hold queues, aged case management and appointment management to ensure slots are appropriately filled and cancellations and send homes processed to meet contractual requirements. Enquiry management and case management informing the Operations Manager of progress and identified risks.
- Ensure accurate and timely processing of Customer Expenses, Audit and Reasonable adjustments, through assurance of the Administrators to achieve contractual targets.
Act as point of escalation and authorisation for out of process claims.
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Team Leader in Nottingham employer: Maximus
Maximus is an exceptional employer that prioritises the professional growth of its employees, offering comprehensive training and development opportunities in a supportive work culture. Located in the UK, our team thrives on collaboration and innovation, ensuring that every member contributes to meaningful improvements in healthcare quality and governance. With competitive salaries and a commitment to continuous improvement, Maximus stands out as a rewarding place to advance your career in clinical quality assurance.
