Clinical Standards Lead WCA Level 2 in Middlesbrough

The Clinical Standards Lead is a Professional role within Operations, reporting to the AC Manager or Team Performance Leader. The Clinical Standards Lead conducts face-to-face healthcare assessments and examinations and produces concise reports for the Department of Work and Pensions (DWP) as part of a successful integrated team. In addition to performing assessments, the Clinical Standards Lead provides clinical coaching and mentorship to new and tenured HCPs, typically in his/her assessment centre. The Clinical Standards Lead supports the AC Manager in delivering quality, productivity, and applicable service level targets by providing clinical expertise and judgment.

The Clinical Standards Lead is called upon to provide Stage 3 training to new hires and ongoing informal ‘on the job’ training to new hires, audit, case review and ‘on the spot’ coaching to new and tenured HCPs, and may be required to deliver classroom trainings to new HCPs.

• Conducts face-to-face assessments of customers in relation to a variety of benefits; undertakes file-work and provides reports to the DWP.
• Mentors and coaches HCPs in the centre and is the first point of contact for clinical questions and issues.
• Escalates clinical questions through appropriate channels and communicates resolution back to the HCP team.
• Analyses and interprets clinical information and medical evidence and provides a report in a professional and concise manner.
• Provides comprehensive reports to enable decision makers at DWP to make informed decisions regarding benefit claims.
• Undertakes recorded assessments where required.
• Uses IT software programmes to support clinical decision making when undertaking file-work and examinations.
• Liaises with AC Manager and Team Performance Leaders to develop and embed best practices.
• Attendance at Stakeholder and Customer meetings in region as and when required by the Regional Director.
• Audits and reviews cases and provides ‘on the spot’ feedback to new and tenured HCPs.
• Provides Stage 3 training to new HCPs as required.
• Provides classroom training to new HCPs as required.
• Other ad hoc duties as required.
• Acts as a registered healthcare practitioner (nurse, physician, physiotherapist, occupational therapist) in a CHDA assessment centre or equivalent.
• Able to work well as part of a multidisciplinary team and build positive working relationships with both medical colleagues and administrative support staff.
• Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct.
• Complies with all applicable continuous professional development requirements.
• Able to effectively coach and mentor HCPs to improve/maintain performance standards.
• Able to ensure that professional practice standards and 'best practice' are maintained in all areas of work.
• Able to deliver productivity and quality standards agreed between the Centre and the DWP and to respond positively to feedback.
• Qualified to deliver Stage 3 training.
• Qualified to perform CHDA case audits and able to provide instruction on how to write reports that meet A grade requirements.
• Flexible and adaptable.
• Able to understand, anticipate and meet immediate and medium-term customer and client needs.
• Able to collaborate effectively with others to drive a performance culture.
• Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences.
• Able to maintain a professional demeanour in stressful interactions.

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.