At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and performance in a busy environment.
- Company: Join Maximus, a global leader in health and employment services.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Diverse and supportive workplace with career advancement opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
General information
Date: Wednesday, July 1, 2026
City: Manchester
Country: United Kingdom
Working time: Full-time
Closing Date: 08-Jul-2026
Description & Requirements
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.
The CX Success Centre Team Leader is responsible for overseeing day-to-day operations, ensuring performance targets and service standards are met. They lead and support their team through coaching, feedback, and development, while maintaining compliance with policies and quality requirements. Acting as the first point of escalation, they communicate priorities, resolve issues, and foster a positive, engaged team environment. Additionally, they drive continuous improvement by identifying opportunities to enhance processes and efficiency.
Candidates must have the Right to Work in the UK and be living in the UK to be considered for this role.
The Team Leader provides oversight of CX Success Centre support functions including referral management, appointment management, enquiry management, case management, and other administration duties including on-site administration as required to facilitate the smooth running of operations and the CX Success Centre. They will act as the first point of escalation for Administrators, and will deputise for the Operations Manager as required.
Accountability
- Responsible for line management and professional development of a team of Administrators, following Maximus’s performance management framework and values including engagement activities, completing performance appraisals, absence management, performance management, disciplinary and grievance procedures.
- Responsible for ensuring efficient and effective administration of customer referrals including manual and on-hold queues, aged case management and appointment management to ensure slots are appropriately filled and cancellations and send homes processed to meet contractual requirements.
- Ensure accurate and timely processing of Customer Expenses, Audit and Reasonable adjustments, through assurance of the Administrators to achieve contractual targets.
- Effectively report on activities and performance as appropriate, ensuring IT and Health & Safety systems and risk mitigation processes are in place and fully operational, monitoring and reporting on incidents.
- Lead and support the team to drive continuous improvement; identify areas for improvement within each support function area.
- Perform other duties as required by the Operations Manager commensurate with the nature, level and scope of the job, including deputising for the Operations Manager, in their absence.
Key Contacts & Relationships:
Internal
- Operations Manager
- Administrators
- Assessment Centre Manager
- Virtual Assessment Planners
- Support Centres Director
- Service Delivery Managers
- Workforce planning teams
- Clinical Leads WCA/PIP/SB
External
- Authority
- IT Service Provider
- Customers
Role Requirements:
Qualifications & Experience
Essential
- Previous experience in supervisory role, leading and motivating teams in a busy environment, delivering to often challenging targets.
- Experience of performance management; familiarity with contractual targets, performance monitoring and reporting.
- Demonstrable commitment to delivering customer service and continuous improvement.
Individual Competencies
- A commitment to the principles and practices of diversity, equity, and inclusion.
- Able to communicate across a broad range of audiences.
- Able to assess and solve problems confidently whilst working to tight deadlines.
- Able to plan and prioritise workload.
- Strong coaching and performance management skills.
- Strong organisation, problem-solving and decision-making skills.
Desirable
- Experience in delivery of WCA, PIP or Specialist Benefits plus other Government contractors / commissioners.
- Demonstratable knowledge of back-office support processes and standard operating systems.
- Team Leader diploma or certification.
- Good IT and analytical skills with the ability to read reports and identify actions to improve performance.
- Confident in the use of MS Office packages and relevant operational systems.
Travel Requirements
Must be able to travel as required to cover the Manchester area to cover our other sites when needed and required by the business.
Team Leader - Manchester employer: Maximus
Maximus is an exceptional employer, offering a supportive and inclusive work culture in Manchester that prioritises employee development and well-being. As a Team Leader, you will have the opportunity to lead a dedicated team, drive continuous improvement, and make a meaningful impact on the lives of individuals seeking health and employment services. With a commitment to diversity and a focus on professional growth, Maximus provides a rewarding environment for those looking to advance their careers while contributing to a greater cause.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Manchester
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Maximus!
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If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Maximus.
We think you need these skills to ace Team Leader - Manchester
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Maximus. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Maximus and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Maximus. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Maximus's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Maximus
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Maximus.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Maximus will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Maximus and how you would contribute to adapting HR strategies.
