Lead Employment Advisor 1 x Newham, London & 2 x Waltham Forest, London

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Key Responsibilities

• As a Lead Employment Advisor on the Restart Scheme, you will play a pivotal role in driving performance excellence across a team of Employment Advisors.
• You will be responsible for mentoring and coaching staff, delivering targeted training, and ensuring quality standards are consistently met.
• Your leadership will directly impact the success of the scheme by enhancing advisor capability, improving customer outcomes, and maintaining compliance with contractual obligations.
• You will support the Business Manager in driving key performance objectives of individuals and teams and deputise in the Business Manager’s absence to ensure the successful running of the site.
• You will hold your own reduced caseload (0.4 equivalent), where you will meet and exceed performance targets for individual activity, Job Starts, First Earnings & Job Outcomes.
• Develop key relationships around the branch/team to support the successful delivery of the Restart Scheme as well as associated performance metrics.

Key Contacts & Relationships

• Community Partnership Team
• Quality & Compliance Team

Accountability

• To achieve performance targets for individual activity and set an example to others – i.e. to deliver all expectations of the Employment Advisor role to an exceptionally high standard.

Performance Improvement & Coaching

• Monitor advisor performance against KPIs and contractual targets.
• Identify underperformance trends and implement tailored improvement plans.
• Deliver one-to-one coaching and group workshops to enhance advisor effectiveness.
• Use data insights to drive continuous improvement and innovation.
• Act as a role model and first point of contact for Employment Advisors.
• Support recruitment and upskilling of the team.
• Provide ongoing support, guidance, and motivation to help advisors achieve their goals.
• Facilitate peer learning and best practice sharing across the team.
• Support onboarding and induction of new advisors.
• Ensure a team of EAs deliver expected quality standards and programme administration expectations.

Qualifications & Experience

• Clear and demonstrable track record of strong performance, target achieving, Job Start, First Earnings and Job Outcome performance.
• Clear and demonstrable record of punctuality, quality service delivery and programme administration.
• Excellent understanding of performance management and quality assurance.
• Exceptional communication, interpersonal, and organisational skills.
• Ability to analyse data and translate insights into actionable improvements.
• Experience of working to structured targets and deadlines.
• Experience working on the Restart Scheme or similar DWP-funded programmes.
• Experience of people development in an individual and group environment.
• Demonstrable experience of working in a role where sales, promotional or influencing skills are required.
• Relevant qualifications in coaching, training, or quality assurance.
• Excellent communication skills with the ability to adapt to customers.
• Strong interpersonal skills, specifically around listening, questioning and building relationships.
• Influencing skills that promote commitment and action.
• Customer focused with a strong commitment to customer care.
• Ability to plan and organise workload to meet required targets and deadlines.
• Strong team player with a positive and flexible approach to both work and colleagues.
• Creative problem‑solving skills and a positive approach to challenging and overcoming limiting beliefs.

Further Information

This role will be based at an alternative Restart London location to your current base site and is fully office based. This will be discussed at interview by the interview panel.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.