Delivery Manager – Adult Skills in London

Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Manage a team of Adult Skills Vocational Trainers to deliver high-quality teaching, learning and assessment and continuously improve teaching/learning programs across provision. Manage a team to create a high performing and engaged culture. Plan delivery timetables effectively to support trainer caseloads are maintained throughout the academic year to achieve contract KPI’s.

• Manage Trainers against contractual KPIs, attitude or team ethic, in order to ensure maximum performance levels are achieved.
• Develop, implement and monitor action plans at Trainer level to remedy performance concerns.
• Train/mentor/coach Trainers in methods of delivery to meet the requirements of the curriculum.
• Monitor Trainer records are maintained, accurate and up to date.
• Ensure that the curriculum provides appropriate stretch and challenge for participants and is pitched at the right level.

• Implement and manage an effective timetable of delivery for trainers both face to face in a classroom and online.
• Ensure lessons are planned effectively and ensure that activities are innovative and differentiated towards individual learners (e.g. contextualised to their personal learning goals/chosen employment sector), and that learner support is effectively assessed, reviewed, implemented, and evaluated (where required) throughout the learner’s journey.

• Contribute to the development of curriculum including innovative training models, schemes of work and resources to meet the needs of learners, employers and awarding bodies.
• Ensure trainers are delivering to the planned caseload sizes and trainers are completing learners timely.
• Trainers deliver outstanding teaching, learning and assessment to learners. Develop resources and bespoke materials to meet the needs of learners and employers.
• Promote, and deliver training in accordance with qualification and centre guidelines.
• Ensure Maths, English, Digital, Soft Skills and PDBA (Personal Development Behaviour & Attitudes) themes (inc. prevent/safeguarding) are embedded into delivery as required or delivered stand alone as needed.
• Effective additional support provided to learners with additional learning needs (e.g. SEND, ESOL).

• Undertake regular and meaningful reviews, focus groups, forums with learners, stakeholders to ensure programmes and meeting their needs.
• Represent Maximus at employer, stakeholder meetings as required.
• Keep knowledge up to date in sector and curriculum specialisms.

• Ensure that the CPD of staff in relation to occupational competence required for the delivery of the ASF programmes.
• Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others.

• Use data to track learner progress against the ILP and KPIs and address any trends towards shortfalls via one-to-ones, action plans etc with trainers.
• Monitor learner’s attendance, progression and ensure all forms of teaching, learning and assessment for each element of the qualification is completed enabling candidates to meet the criteria for achievement of the chosen qualification.
• Trainers are compliant with awarding body requirements.

• Adhere to Ofsted’s latest Education Inspection Framework and work towards being ‘Outstanding’ in all self-assessment/continuous improvement activities, teaching and learning, mock inspection(s) and actual inspection(s).
• Work with Skills and Maximus quality teams to ensure policies and procedures are followed by team.
• Work with MI and Administrative functions to ensure that paperwork and progress is captured and is robust for audit and inspection requirements.
• Observations of IAG, teaching and learning are met in line with company objectives and striving for outstanding working with Curriculum and Quality teams.

• Internal: Work as a key member of the team; Continuous contact and relations with all operational colleagues; Contact at times with representatives within other MAXIMUS operating divisions e.g. Central Division.
• External: Employers, agencies and other stakeholders e.g JCPs, Business Networks, Awarding bodies.

• Essential: Hold a minimum of a Level 4 teaching qualification (CTTLS or equivalent); Level 3 Award Assessing Vocationally Related Achievement or equivalent; Delivered Adult skills or apprenticeship contracts; Where required, subject-specific qualifications and/or occupational knowledge/experience to support the accredited/non-accredited training (Adult Skills) delivery to 19+ Adults in any or some of the following subject areas: English, Maths, Digital, Customer Service, Business Administration, Hospitality, Warehousing & Logistics; English and Maths to at least Functional Skills level 2; Management qualification at least level 3; Experience using on-line learning platforms and portfolios; Develop curriculum and resources to enhance learner journey.
• Desirable: Level 4 Award in the Quality Assurance of Assessment Process and Practice or equivalent; Safeguarding Lead.

• Previous experience of managing a team of trainers.
• Ability to inspire, motivate, and direct diverse teams towards achieving operational excellence.
• IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams.
• A track record of managing and supporting colleagues and learners face-to-face and remotely.
• Proven track record of working with unemployed people on programmes that facilitate positive outcomes (e.g. sustainable job outcomes, further education, volunteering).
• Ability to plan and organise own workload and meet deadlines.
• Self-motivated with a pro-active ‘can-do’ attitude.
• Positive attitude, working on solutions and not building barriers.
• Excellent communication skills and experience of forging strong relationships with Internal & External Stakeholders.
• Experience of delivering services to meet contractual and quality standards.
• Experience of Ofsted inspections as a support role.
• Able to meet and exceed retention and achievement targets for qualifications and progression outcomes.
• Ability to manage learner numbers in line with budgets and delivery profiles.
• Excellent presentation skills.
• Planning training to be delivered face-to-face (at Maximus site or employer/outreach premises) and/or online (e.g. webinars).
• To work flexibly as required, which may require some working during evenings and weekends.
• Undertake any other tasks and responsibilities appropriate to the level of this post.
• Comply with all Maximus policies and procedures including all statutory responsibilities; including and not limited to Health & Safety, Safeguarding, Prevent and Diversity, Equity and Inclusion.

• Ability to travel and work across Barking, Enfield & Newham is essential.
• Full driving license and vehicle owner is desirable.