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For Companies At a Glance
- Tasks: Support candidates on their journey to employment by providing guidance and information.
- Company: Join Maximus, a global leader in health and employment services.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 27008 - 29008 ÂŁ per year.
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Responsibilities
- To support the first part of the candidate journey in branch, providing information and guidance, promoting the available services, conducting initial screening and eligibility checks, and ensuring that the candidate experience commences in a positive and appropriate manner.
- To act as the first point of contact for candidates, providing a promotional and informative overview of the services offered by the branch and gaining candidate commitment regarding potential contracts delivered by Remploy to support their journey to employment.
- To conduct “pre-streaming” questionnaires and eligibility checking to ensure that candidates fit the criteria for Remploy contracts, ensuring that they are directed to the service stream that best fits their needs.
- To build relationships and manage the expectations of candidates and anyone accompanying them to the branch, including parents, referral partners, carers and friends.
- To develop a detailed understanding of the roles of the Employment Advisors for recruitment, the function of Development Services and the services offered by external partners in order to direct the candidate to the right service first time.
- To schedule candidate meetings into the diaries of the relevant Employment Advisors in branch within appropriate timescales, and ensure that candidates leave the branch with clear information about the time and date of their next appointment.
- To liaise closely with the Branch Manager, providing information and statistics for reports and branch performance management information.
- To complete the appropriate documentation and record referral information onto the Clientele database system to the point at which the candidate is handed over to an Employment Advisor.
- To develop local relationships with JobCentre Plus, potential referral partners and recruitment and training organisations in the area to attract and engage eligible candidates.
Key Skills
- Demonstrable experience of working in a role where sales, promotional or influencing skills are required.
- Background in face-to-face customer service.
- Experience of working to structured targets and deadlines.
- Excellent communication skills with the ability to adapt to a wide range of communication and learning styles.
- Strong interpersonal skills, specifically around listening, questioning and building relationships.
- Influencing skills that promote commitment and action.
- Customer focused with a strong commitment to customer care.
- Ability to plan and organise workload to meet required targets and deadlines.
- Computer skills including Microsoft Outlook.
- Numeracy and literacy skills to facilitate management reporting.
- Strong team player with a positive and flexible approach to both work and colleagues.
Key Business Priorities
- Reducing the time of the candidate's journey to employment through efficient scheduling of appointments.
- Ensuring that branch presentation is consistently in line with required branch standards.
EEO Statement
MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Salary
Minimum Salary: ÂŁ27,008.00
Maximum Salary: ÂŁ29,008.00
Branch Co-ordinator in London employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Co-ordinator in London
✨Tip Number 1
Get to know the company inside out! Research Maximus and understand their values, services, and the impact they have on people's lives. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of face-to-face interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use video calls to simulate the interview experience.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the branch co-ordinator role. They might share tips or even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Maximus and ready to make a difference.
We think you need these skills to ace Branch Co-ordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Branch Co-ordinator role. We want to see how you can contribute to our mission of supporting candidates on their journey to employment.
Showcase Your Customer Service Skills: Since this role is all about providing excellent support to candidates, be sure to emphasise any relevant customer service experience. We love seeing examples of how you've built relationships and helped others in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us quickly understand your fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Maximus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Branch Co-ordinator. Familiarise yourself with the services offered by Maximus and how they impact candidates' journeys. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves face-to-face interaction with candidates, be prepared to discuss your customer service experience. Think of specific examples where you've successfully built relationships or influenced others. Highlight your ability to adapt your communication style to different individuals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and interpersonal skills. Practice responding to situations where you had to manage expectations or resolve conflicts. This will demonstrate your ability to handle the challenges of the role effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the branch's goals, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.