At a Glance
- Tasks: Provide exceptional customer service and manage queries in a hybrid role.
- Company: Join Maximus, a leader in customer support with a focus on community impact.
- Benefits: Enjoy a flexible work environment and gain valuable experience in customer service.
- Other info: This is a 9-month fixed-term contract with opportunities for growth.
- Why this job: Make a difference by helping participants engage in vital support programmes.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 25000 - 30000 £ per year.
Maximus is seeking a Customer Support Advisor for a 9-month FTC in Leicester. This full-time hybrid position requires providing exceptional customer service, assessing program eligibility, and managing queries.
Candidates must have strong communication skills, attention to detail, and customer service experience. You will work part-time from home after training, ensuring participants engage effectively in our support programs.
Applications close on May 18, 2026.
Hybrid Customer Support Advisor (9-month FTC) in Leicester employer: Maximus
Maximus is an excellent employer that values its employees by offering a supportive work culture and flexible hybrid working arrangements, allowing you to balance your professional and personal life effectively. With a strong focus on employee growth, we provide comprehensive training and development opportunities to help you excel in your role as a Customer Support Advisor in Leicester, ensuring you feel valued and empowered in making a meaningful impact on our participants' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Support Advisor (9-month FTC) in Leicester
✨Tip Number 1
Make sure you research Maximus and their customer support programs. Knowing their values and how they operate will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role requires strong communication, try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when handling queries.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and what it’s like to work as a Customer Support Advisor at Maximus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you ace the interview process.
We think you need these skills to ace Hybrid Customer Support Advisor (9-month FTC) in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate attention to detail, so make sure your writing is clear and free of errors. It shows us you care!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your responses to the specific role of Customer Support Advisor. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy!
How to prepare for a job interview at Maximus
✨Know the Company Inside Out
Before your interview, take some time to research Maximus. Understand their mission, values, and the specific programs they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your ability to provide exceptional support.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond accurately and show that you value the interviewer’s input. Practising active listening can also help you build rapport with the interviewer.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
