Clinical Support Coach in Leicester

Accountabilities

1. Conducting outcome-based delivery activities - performing assessments and audits as required by business needs to ensure compliance and quality standards.
2. Providing weekly clinical support to Health Practitioners (HPs) - dedicating scheduled time each week to support HPs, focusing on skill development and progression.
3. Supporting new entrants through coaching - engaging with new starters individually and in group sessions to build confidence, competence, and clinical capability.
4. Facilitating shared learning sessions - organizing and leading group sessions to promote knowledge sharing and best practices among HPs.
5. Covering the HP helpline with a coaching approach - responding to queries on the HP helpline, guiding practitioners with a coaching mindset to encourage autonomy and problem-solving.
6. Acting as a role model for best practice - demonstrating professional standards and exemplary clinical practice to inspire and guide the HP team.
7. Promoting continuous development and team support - encouraging ongoing learning and collaboration within the HP team to maintain high-quality service delivery.

Key contacts and relationships

• Internal
  • Service Delivery Manager
  • Clinical Assurance Leads
  • Heads of Clinical Assurance & Audit
  • Operational Delivery Manager
• External
  • DWP contractual meetings as required (SLPM representation).

Qualifications & Experience

Essential

• Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic, doctor)
• Competent Disability Analyst
• Worked as a competent health professional for a minimum of 1 year
• Approval and consistent performance in key tasks for role
• Able to deliver productivity and quality standards agreed between the Maximus and the Department
• Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus
• Creating and executing action plans to drive performance improvement
• Able to coach and inspire HPs
• Able to build strong working relationships, influencing and empowering others to make pro-active decisions
• Display confidence and a calm and steady presence to effectively manages difficult situations

Desirable

• Coaching Experience
• Maximus Competencies
  • Embraces Respect.?
  • Partners Effectively.
  • Creates Innovative Solutions.
  • Focuses on the Customer?.
  • Demonstrates Compassion.?
  • Takes Responsibility & Acts with? Integrity.
• A commitment to the principles and practices of diversity, equity, and inclusion.
• Individual Competencies
  • Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct
  • Complies with all applicable continuous professional development requirements
  • Able to effectively develop and support HPs to improve maintain performance standards
  • Able to ensure that professional practice standards and "best practice" are maintained in all areas of work
  • Flexible and adaptable
  • Able to understand and respond proactively to changing customer needs
  • Able to collaborate effectively with wide variety of needs to drive a performance culture
  • Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences
  • Able to drive innovation, and identify ideas and solutions to benefit the wider business

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess th