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- Tasks: Support customers by assessing eligibility and providing guidance on various programmes.
- Company: Join Maximus, a global leader in health and employment services.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
General information
Date: Tuesday, May 12, 2026
City: United Kingdom
Working time: Full-time
Closing Date: 18-May-2026
Description & Requirements
Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. This is a FTC role for 9 months. This is a hybrid role, working 3 days a week from home once training is completed. The office is located in Leicester City Centre. This is a full-time role, Monday - Friday 37.5 hours a week.
The Business Support Centre plays a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts. We are the first point of contact for most participants joining our schemes and support the interactions between all parties. Our external customers include the Department of Work and Pensions, Ministry of Justice, and the Department of Education. Our aim is to help all participants back into work, support them while at work and help retain substantive employment.
The role of a Business Support Centre Customer Support Advisor is to have the first interaction for all participants within the programmes we support. Responsibilities include:
- Assessing eligibility and informing potential participants about the programmes we offer.
- Facilitating their participation by booking them into the schemes or logging their cases in various case management systems.
- Handling complex inbound, web chat, SMS and email queries from a wide variety of customers.
- Providing administrative support to our frontline teams.
- Delivering excellent customer service and high-quality administrative support working to agreed KPIs.
- Making and receiving phone calls, monitoring and managing web chats and email inboxes.
- Accurately checking, validating and processing documentation to required standards.
- Providing accurate and clear advice and guidance on all general scheme queries.
- Processing new customer referrals within timescales and quality standards.
- Maintaining up to date and professional case management notes within systems.
Key Performance Indicators:
- Meet or exceed customer engagement performance and quality targets within agreed SLAs.
- Timely and successful first-time resolution of customer calls & complaints.
- Demonstrate excellent customer service to achieve a high customer satisfaction score.
- Complete mandatory learning and take ownership for personal growth.
Required Skills:
- Customer Service experience and passion for excellent service standards.
- Effective written & verbal communication skills.
- Logical problem solver with attention to detail.
- Flexibility to support the business.
- Experience of using Microsoft Packages.
- Customer Service qualification (or working towards).
- Advanced Excel skills.
EEO Statement:
MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
Business Support Centre Customer Support Advisor FTC 9 months in Leicester employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Centre Customer Support Advisor FTC 9 months in Leicester
✨Tip Number 1
Get to know the company! Research Maximus and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions with a friend or in front of a mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences that highlight your customer service abilities and problem-solving skills. Real-life stories resonate well with interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the team at Maximus.
We think you need these skills to ace Business Support Centre Customer Support Advisor FTC 9 months in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your customer service experience and any relevant skills that match what we're looking for in a Business Support Centre Customer Support Advisor.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your effective written communication skills. Use clear and concise language in your application to show us you can communicate well.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how you can contribute to our mission at Maximus.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can review it promptly!
How to prepare for a job interview at Maximus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Centre Customer Support Advisor. Familiarise yourself with the key tasks like assessing eligibility and providing guidance on various programmes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully resolved customer queries or complaints. Highlight your ability to communicate effectively and build rapport, as these are crucial skills for the position.
✨Practice Common Interview Questions
Anticipate questions related to handling complex customer interactions and demonstrate your problem-solving abilities. Practising responses to questions like 'How would you handle a difficult customer?' can help you articulate your thoughts clearly during the interview.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and empathy in sensitive situations. Think of examples where you've had to analyse cases and identify solutions, as this will showcase your logical thinking and attention to detail, which are essential for this role.