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- Tasks: Lead daily operations and ensure top-notch customer service in a vibrant team.
- Company: Global health and employment services organisation committed to inclusivity.
- Benefits: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by coaching and developing a passionate team.
- Qualifications: Supervisory experience and strong coaching skills required.
- Other info: Join a diverse team dedicated to excellence in service.
The predicted salary is between 36000 - 60000 £ per year.
A global health and employment services organization seeks an experienced individual for a leadership position in Leeds. This role involves overseeing daily operations, ensuring high quality customer service, and managing Team Leaders.
Candidates should possess supervisory experience and a strong ability to coach and develop staff. The position promises a dynamic work environment and a commitment to inclusivity in the hiring process.
Senior Contact Centre Operations Lead in Leeds employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contact Centre Operations Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in contact centre operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since this role emphasises inclusivity, be ready to discuss how you can contribute to a diverse and supportive environment.
✨Tip Number 3
Show off your coaching skills! Be prepared to share specific examples of how you've developed team members in previous roles. This will demonstrate your leadership style and commitment to staff growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Contact Centre Operations Lead in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and any relevant leadership roles you've held. We want to see how you've coached and developed staff in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Contact Centre Operations Lead role. Share your passion for customer service and how you can contribute to our dynamic work environment.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage operations effectively. Numbers speak volumes, so if you’ve improved customer satisfaction scores or streamlined processes, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Maximus
✨Know the Company Inside Out
Before your interview, make sure you research the global health and employment services organisation thoroughly. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Senior Contact Centre Operations Lead, you'll need to demonstrate your supervisory experience. Prepare specific examples of how you've successfully managed teams, coached staff, and improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Inclusivity and Team Development
Given the company's commitment to inclusivity, be ready to discuss how you foster an inclusive environment in your previous roles. Share strategies you've used to develop team members and create a supportive atmosphere that encourages growth and collaboration.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
