Maximus in Leeds is recruiting a Case Officer to manage complaints through a three-stage process, balancing customer service with high standards. This hybrid role requires two days on site at Quarry House and three days from home.
You will analyse inquiries, draft responses, liaise with healthcare professionals, and maintain records while meeting deadlines and service targets. The role emphasizes empathy, precision, and clear communications with vulnerable claimants.
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Senior Case Officer - Complaints & Investigations (Hybrid) in Leeds employer: Maximus
Maximus is an exceptional employer, dedicated to making a meaningful impact on people's lives through health and employment services. With a strong commitment to diversity, equity, and inclusion, employees benefit from a supportive work culture that fosters personal growth and development. Working as an Employment Advisor in the UK offers the unique opportunity to engage directly with individuals, empowering them to overcome barriers to employment while being part of a passionate team that values collaboration and innovation.
