Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide essential support to Asylum Seekers through calls and live chats.
- Company: Global health and employment services organisation with a compassionate mission.
- Benefits: Full-time hours, training provided, and the chance to make a real difference.
- Why this job: Join a team that values empathy and communication to impact lives positively.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Training starts on February 23, 2026, for four weeks.
The predicted salary is between 30000 - 42000 £ per year.
A global health and employment services organization is seeking a dedicated Customer Service Advisor to join their team in Leeds. This full-time position involves handling high volumes of calls and live chats, providing essential support to Asylum Seekers, and ensuring comprehensive assistance through collaboration with Interpreter services.
Working a 37.5 hour week, the role requires empathy and effective communication skills to make a meaningful difference in users' lives. Training begins on February 23, 2026, lasting four weeks.
Customer Service Advisor - Compassionate Contact Center in Leeds employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Compassionate Contact Center in Leeds
✨Tip Number 1
Practice your empathy skills! Since you'll be supporting Asylum Seekers, it's crucial to show genuine understanding and compassion during your interactions. Role-play with friends or family to get comfortable with handling sensitive conversations.
✨Tip Number 2
Brush up on your communication techniques! Clear and effective communication is key in this role. Try recording yourself while explaining complex topics simply, so you can refine your delivery and ensure you're easily understood.
✨Tip Number 3
Familiarise yourself with the services offered by the organisation. Knowing what support is available will help you provide better assistance. Check out our website for resources and insights that can give you an edge in your interviews.
✨Tip Number 4
Don’t forget to network! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Customer Service Advisor - Compassionate Contact Center in Leeds
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathy and understanding. This role is all about making a difference in people's lives, so share any relevant experiences that showcase your compassionate side.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to this specific role by emphasising your communication skills and any experience you have in customer service or working with vulnerable populations. We want to see how you fit into our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, especially since you'll be helping others communicate effectively in this role.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Maximus
✨Show Your Empathy
In a role like this, empathy is key. Be prepared to share examples from your past experiences where you've demonstrated compassion and understanding, especially in challenging situations. This will show that you can connect with the users you'll be helping.
✨Know the Organisation
Do your homework on the global health and employment services organisation. Understand their mission, values, and the specific challenges faced by Asylum Seekers. This knowledge will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. It’s crucial for a Customer Service Advisor to understand user needs, so demonstrating this skill in the interview will set you apart.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview to assess your communication skills. Practise handling difficult calls or chats, focusing on how you would respond with empathy and clarity. This will help you feel more confident and ready to showcase your abilities.
