At a Glance
- Tasks: Design and govern knowledge structures to enhance information flow and reuse across the organisation.
- Company: Join Maximus, a global leader in health and employment services making a real difference.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be a key player in shaping how knowledge is shared and utilised for impactful outcomes.
- Qualifications: Experience in knowledge management and strong communication skills are essential.
The predicted salary is between 50000 - 56500 £ per year.
Be part of something great. Maximus is a global organization that specializes in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Overview
The Knowledge Architect designs and governs the structures, standards and ways of working that enable colleagues to capture, find, reuse and apply organizational knowledge quickly and confidently. This role owns the knowledge architecture for the business, ensuring that critical expertise and evidence are documented once and deployed many times—into guidance, playbooks, proposals, case studies and learning assets. Working across teams, tools and channels, the Knowledge Architect improves information flow, reduces duplication, and increases quality and consistency so people can access the information and collateral they need for engagement and growth activity.
Accountabilities
- Knowledge architecture and governance: Maintain the organization’s knowledge architecture to improve findability, consistency and reuse. Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
- Strategic knowledge hub / library ownership and navigation design: Own the strategic knowledge hub, ensuring high-value content is captured, curated and structured so teams can self‑serve. Design navigation, information hierarchies and search experiences to make the “right answer” easy to find.
- Capture-to-reuse workflows (knowledge enablement): Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate). Introduce standards for evidence-based content so claims are traceable, current and ready to deploy into internal and external materials.
- Tooling, integration and continuous improvement: Partner with Digital/IT to optimize knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates. Use analytics and user feedback to measure adoption, search success and content health, prioritizing improvements that reduce friction and duplication.
- Collaboration and stakeholder management: Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs. Partner closely with the growth function to analyze bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
- CLT and wider leadership
- Growth enablement team
- Operations leaders and delivery teams
- Subject matter experts
- Digital / IT / Data teams
- Communications, Marketing
- Legal, Compliance and Information Security
Key External Stakeholders & Relationships
- Technology and knowledge platform vendors (where applicable)
- Partners and supply chain (for shared playbooks and ways of working, where appropriate)
- Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential
- Experience in knowledge management, information architecture, content strategy or a closely related discipline.
- Proven ability to design and implement content models in a complex organization.
- Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
- Strong understanding of content governance, quality assurance, version control and information lifecycle management.
- Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
- Experience using data and analytics to measure knowledge adoption and improve content health and user journeys.
- Excellent written communication and editorial skills, with a focus on clarity, accuracy and usability.
- Strong facilitation skills: able to run workshops to define structures, agree standards and capture knowledge.
- Systems thinking and attention to detail, with the ability to design simple experiences for complex information.
- Stakeholder management and influencing skills, able to drive adoption in a matrix environment.
- Comfort with digital tools and working with product/IT teams to translate requirements into platform changes.
- Degree or professional qualification in information science, knowledge management, library science, content strategy, UX, communications or a related field, or equivalent experience.
Desirable
- Knowledge of the sales lifecycle and how enabling assets support pipeline development and conversion.
- Experience or knowledge of public sector bidding, including bid evaluation/scoring and the knowledge requirements of tender responses.
Maximus Competencies
- Embraces Respect
- Partners Effectively
- Creates Innovative Solutions
- Focuses on the Customer
- Demonstrates Compassion
- Takes Responsibility & Acts with Integrity
- User‑centred and outcomes focused
- Systems thinking
- Quality and rigour
- Collaboration and influencing
- Analytical and improvement mindset
- Delivery focus
- Change leadership
Occasional Travel Required
Business Travel to meet business needs when required.
EEO Statement
MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Knowledge Architect employer: Maximus
Maximus is an exceptional employer, dedicated to making a meaningful impact on people's lives through health and employment services. With a strong commitment to diversity, equity, and inclusion, employees benefit from a supportive work culture that fosters collaboration and innovation. The Knowledge Architect role offers unique opportunities for professional growth, as well as the chance to shape knowledge management practices in a dynamic environment, all while being part of a team that truly cares about the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Architect
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Maximus. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to knowledge management and content strategy. We recommend using the STAR method to structure your answers—it's a game changer!
✨Tip Number 3
Show off your skills! Bring examples of your previous work, like playbooks or case studies, to demonstrate your expertise in knowledge architecture. Visuals can really make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Knowledge Architect
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Knowledge Architect role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how you've used your skills in knowledge management and content strategy. Share specific examples that illustrate your ability to improve findability and reuse of information.
Be Clear and Concise:We love clarity! Ensure your written communication is straightforward and easy to read. Avoid jargon unless it’s relevant, and focus on making your points clear and impactful.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Maximus
✨Know Your Knowledge Architecture
Before the interview, dive deep into understanding knowledge architecture and governance. Familiarise yourself with how to improve findability and reuse of information. This will help you articulate your vision for the role and demonstrate your expertise.
✨Showcase Your Collaboration Skills
Maximus values collaboration across various functions. Prepare examples of how you've worked with different teams in the past to align knowledge priorities. Highlight your stakeholder management skills and how you've influenced others in a matrix environment.
✨Be Data-Driven
Since the role involves using analytics to measure knowledge adoption, come prepared with examples of how you've used data to improve content health or user journeys. This shows that you can back up your strategies with evidence and are results-oriented.
✨Prepare for Practical Scenarios
Expect to discuss real-world scenarios where you've designed or improved a knowledge hub/library. Think about challenges you faced and how you overcame them. This will demonstrate your problem-solving skills and your ability to create scalable processes.
