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For Companies At a Glance
- Tasks: Lead strategic initiatives to enhance service delivery and operational performance.
- Company: Maximus, a global leader in health and employment services.
- Benefits: Full-time remote role with competitive salary and impactful work.
- Why this job: Make a real difference in people's lives while driving systemic improvements.
- Qualifications: Senior leadership experience in service delivery and strong stakeholder management skills.
- Other info: Join a dynamic team focused on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2. This role ensures operational stability, performance improvement, and proactive risk management across the organization. Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments.
Essential Duties & Responsibilities
- Strategic Leadership & Governance – Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services. Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities.
- Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks. Escalate material risks and ensure timely intervention strategies are in place.
- Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols. Build organisational capability in structured problem-solving and continuous improvement.
- Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews.
- Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts.
- Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans.
- Continuous Improvement & Innovation – Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas. Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
- Internal · Operational Leadership · Commercial Team · Technology · Central Services
- External · DWP stakeholders · Capita stakeholders
Qualifications & Experience
- Senior-level leadership experience in service delivery, operations or delivery enablement.
- Proven ability to stabilise at-risk or failing operational functions.
- Strong stakeholder management skills across complex matrix structures.
- Influencing skills without formal authority.
- Data-driven problem-solver with commercial and operational acumen.
Individual Competencies
- Excellent communication at all organisational levels.
- Calm, decisive and solution-focused under pressure.
- Pragmatic and outcome oriented.
- Credible with senior leaders and frontline teams.
- Able to challenge constructively while maintaining strong relationships.
- Strategic thinker with strong analytical capability.
Head of Service Delivery Enablement employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery Enablement
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your values align with theirs, especially in service delivery and operational excellence.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in service delivery can help them achieve their goals. Confidence is key, so let your passion shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Head of Service Delivery Enablement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Service Delivery Enablement. Highlight your leadership experience and any relevant achievements that showcase your ability to drive performance improvement and manage risks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service delivery and how your skills align with our mission at Maximus. Be sure to mention specific examples of how you've successfully led teams or projects in the past.
Showcase Your Stakeholder Management Skills: In your application, emphasise your experience in managing complex stakeholder relationships. We want to see how you've navigated challenges and aligned priorities in previous roles, especially in a matrix structure.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Maximus
✨Know Your Stuff
Before the interview, dive deep into Maximus and their service delivery model. Understand their mission and how they impact people's lives. This will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Head of Service Delivery Enablement, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, managed crises, or implemented strategic changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Stakeholders
Highlight your experience in stakeholder management. Be ready to discuss how you've navigated complex relationships and resolved conflicts in previous roles. This is crucial for the position, so think of specific instances where your communication skills made a difference.
✨Data-Driven Decision Making
Since the role involves performance oversight and risk management, be prepared to talk about how you've used data to drive decisions. Bring examples of how you've identified risks and implemented solutions based on data analysis. This will showcase your analytical capability and problem-solving skills.
