EUC Delivery Manager

Essential Duties & Responsibilities

1. Ownership and Guardianship of End User compute technology stack and services across Max UK with a focus on customer satisfaction

2. Maintain availability of service and meet or exceed SLAs eg. Incidents & outages

3. Responsible for reviewing and evaluation of major workload issues, work procedures and technical skills of staff required; Oversee the quality of work and responsiveness of desktop support specialist

4. Produce and operate processes for implementation and operation of end user technology solutions using Continuous Improvement and agile methods.

5. Select, develop, train, mentor, and evaluate personnel to ensure the efficient operation of End User Compute functions.

6. Vendor Management of technology partners assuring all performance standards are met 

7. Responsible to ensure that all staff adhere to all documented policy and procedure as defined by Maximus leadership, Security, and HR.

Qualifications & Experience

• Degree level or equivalent in Information Technology, Computer Science, or related field of study OR an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

• Experience supporting live production End User Computer systems/platforms

• 5 plus years of related IT experience in conjunction with bachelor’s degree (or equivalent).

• Experience of managing vendors and partners in the EUC space including Operations, Tactical and Strategic demands

• Knowledge of Microsoft M365 technology stack and desktop applications

• Experience of technology consumption billing 

• Two years of leadership/management experience.

Individual Competencies

• Proactive, methodical, and thorough approach to operations management 

• Excellent ability to communicate in both written and oral forms, to technical and non-technical audiences at all levels of the organisation

• Ability to work independently to objectives and manage multiple high priority initiatives in parallel.

• Customer and user focussed, with the ability to understand and manage stakeholder goals and priorities across multiple Business Divisions

• Flexible and pragmatic attitude, with the ability to work effectively in a fast paced, ambiguous environment.

• Excellent influencing of peers, senior executives, customers and partners in delivery of operational priorities and maintaining positive and productive relationships. 

• Responsible for long range planning and problem solving regarding organizational goals and objectives at an Enterprise level for the projects supported.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.  Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. 

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.