Maximus is seeking a Sr. Knowledge Analyst to translate policy, procedures, and program requirements into clear, user-friendly knowledge articles, scripts, and job aids for CSRs supporting FEHB/PSHB.
The role emphasizes governance, version control, and ongoing content updates. The successful candidate will work with Operations, Training, Quality, and other stakeholders to identify gaps and improve resources while protecting PII/PHI and complying with program escalation requirements.
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Senior Knowledge Analyst - Remote Knowledge Management in Dover employer: Maximus
Maximus is an exceptional employer, dedicated to making a meaningful impact on people's lives through health and employment services. With a strong commitment to diversity, equity, and inclusion, employees benefit from a supportive work culture that fosters personal growth and development. Working as an Employment Advisor in the UK offers the unique opportunity to engage directly with individuals, empowering them to overcome barriers to employment while being part of a passionate team that values collaboration and innovation.
