Maximus is seeking an Analyst in Workforce Services to optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics. You will turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
The role is fully remote. The candidate must be a U.S. citizen, pass a federal background check, and have equipment meeting remote work requirements. Salary is fixed at $66,200 annually in USD.
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Remote Workforce Forecasting & Scheduling Analyst in Dover employer: Maximus
Maximus is an exceptional employer, dedicated to making a meaningful impact on people's lives through health and employment services. With a strong commitment to diversity, equity, and inclusion, employees benefit from a supportive work culture that fosters personal growth and development. Working as an Employment Advisor in the UK offers the unique opportunity to engage directly with individuals, empowering them to overcome barriers to employment while being part of a passionate team that values collaboration and innovation.
