Director of Public Sector Bid Solutions

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

A key leadership role accountable for the end-to-end solution development for large, outsourced service opportunities (>£50m) in the UK public sector, across our key markets - Health and Wellbeing, Employability and Skills, Clinical Assessments, and Customer Service. Working closely with the Business Development Director to pursue opportunities, driving market/user research, defining service blueprints and developing solutions that differentiate us from the competition and positively impact citizens. Management and governance of all solution work streams, including operations, technology, commercial, HR and implementation.

Customer

• Build an understanding of the market and bid opportunity to develop a tailored solution.
• Understand the client industry and gain an appreciation of the business drivers, constraints, and opportunities in that vertical market.
• Be pro-active with the customer engagement to manage stakeholders, test understanding, refine requirements and develop workable solutions.
• Fully understands the client business, functional and non-functional requirements.
• Design and develop high-quality, tailored and costed delivery solutions in collaboration with subject matter experts and operations colleagues to achieve the service users’ needs and the customer’s objectives.
• Understand what represents the very best from a service provider in the given sector.

Operational Excellence

• Owns, manages and leads the solution and solution team to develop an end-to-end solution or proposition which is in line with the agreed strategy; meets the customers business objectives and achieves the required affordability target.
• Develop the overall vision and high-level design for the project/programme and ensure effective communication to the various stakeholders.
• Understands what the programme will deliver from a business and benefits perspective and to redevelop areas where this is not congruent with the evolving solution.
• Design solutions which offer lean and effective processes.
• Work closely with technical leads to ensure development of appropriate systems/Information & Communication Technology for the solution.
• Ensure a full understanding of the pricing approach, working with the finance and commercial leads.
• Re-utilise existing Maximus capabilities wherever appropriate.
• Review current services, synergies with other Maximus contracts, identify improvements, research trends, adopt good practice and assessing costs, etc.
• Understand and support the Maximus business lifecycle and bid process.
• Ensures that the proposed solutions are aligned with Maximus policies, standards and guidelines and have achieved delivery and technical assurance prior to submission to the customer.
• Create bid narrative and act as final editor on all written material that forms part of the solution response.
• Ensure that both functional and non-functional requirements are robust, documented and understood clearly by both the customer and the key roles within the bid/programme team.
• Identify and review the specific risks associated with the solution.
• Contribute to the risk and issues register to ensure these are recorded with mitigations and cost impacts.
• Be responsible for the governance of the complete solution covering all Business Process Outsourcing service and technology aspects.
• Support an effective handover to the transition team to implement the solution.

People and Culture

• Stakeholder management within the client procurement team and wider client stakeholders.
• Manage the client’s expectations and understand where Maximus can deliver their requirements using standard offerings where possible. Where a standard offering is not appropriate, oversee the design of bespoke solution elements to meet the client’s requirements.
• Stakeholder management within bid teams and wider Maximus stakeholders.
• Promote co-operation and facilitate co-ordination of all solution workstreams within the bid to achieve a successful integrated solution which is underwritten and understood by all stakeholders.
• Build and shape local partnership agreements/subcontractors/partners.

Qualifications and/or Experience

• Demonstrable experience working within business transformational environments and directing transformational business development opportunities.
• Referenceable work winning success.
• Proven experience managing large teams across multiple projects.
• Varied understanding of commercial models and implementation of these.
• Prior experience of Public Sector bidding within Employability, Health, Justice or Contact Centre environments.
• Prior experience working within outsourced environments, including management of partners and sub-contracting arrangements.
• Proven ability working with key stakeholders, building relationships across all levels including board and C-Suite level.

Individual Competencies

• Ability to comprehend complex business opportunities and identify potential change initiatives.
• Highly developed collaboration skills to work across teams internally and externally to deliver solutions.
• Ability to influence others to adjust behaviours and act on change initiatives.
• High level of presentation skills, with ability to reduce complex issues into simple concepts that others can relate.
• Exceptional time management skills, delivering priorities to standards and deadlines with a logical and commercial approach.
• Excellent communication skills, both written and verbal, when interacting with team colleagues and internal/external stakeholders.
• Meticulous attention to detail, capable of working effectively both on their own and as part of a team.
• Practical and pragmatic with ability to cut through problems to deliver value for colleagues and the organisation.

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.